Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it's our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast-growing route network while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need – saving them money along the way.
What We Stand For
Low Fares Done Right is our mission and we strive to bring it to life every day. Our ‘Done Right' promise means delivering not only affordable prices, but making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers - we're not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down-to-earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
What Will You Be Doing?
The Frontier Airlines Flight Attendant (FA) is essential to maintaining the well-being, safety, security and comfort of our passengers onboard our aircraft. The Flight Attendant performs a variety of services in order to maintain a high level of excellent customer service. Flight Attendants are involved in all passenger interactions in order to help answer any questions, address concerns and sell products onboard. It is essential for all crew members to follow established FAA and Frontier guidelines in providing for the comfort and safety of passengers and respond to inflight emergencies and/or security concerns in the unlikely event they arise.
- Follows all Federal Aviation Regulations as required as well as all established Frontier Airlines policies and procedures
- Initializes and conducts emergency evacuation of cabin if necessary
- Conducts preflight safety check of cabin emergency equipment
- Ensures proper loading and storage of carry-on luggage prior to and during the flight
- Ensures cabin safety and security during all phases of flight, including boarding and deplaning
- Prepares and secures doors and announces departure/arrival information to passengers over the PA system
- Provides instruction and demonstration of onboard safety features
- Sets up galley, checks supplies, stows beverage and snack carts and verifies count
- Sells snacks and/or beverages (including alcohol), collects and stows all beverage and snack service items inflight and prior to landing, and informs passengers of all onboard products
- Provides emergency medical assistance (e.g., performing CPR and basic first aid)
- Projects and maintains a positive attitude and composure at all times
- Performs tasks that require frequent walking, bending to ankle level, and reaching above shoulder level and reaching inside overhead bins to retrieve or store items
- Be dependable and committed to completing work assignments per Frontier Airlines policies
- Maintains professional appearance and compliance with uniform and appearance guidelines while in public view (e.g. during commute, pre-flight activities and flight operations)
- Participates and complies with all DOT, FAA, and Frontier Airlines' regulations regarding drug and alcohol compliance of safety-sensitive transportation employees
- Other duties as required
- High school graduate or GED required
- Must be 20 years of age to begin the interview process.
- 1 to 2 years of customer service experience preferred
- Must possess a current and valid passport to begin the interview process.
- Passport must not expire within the next 6 months. Ability to travel in and out of the United States (including Canada), and the ability to travel to all current and future international destinations served by Frontier Airlines is required. Passport Cards are NOT acceptable as they do not permit air travel to and from the United States. Your passport must be a passport booklet.
Within the last five years, you cannot have been convicted of criminal act that is considered to be an "indictable offence" in Canada: an "indictable offence" includes U.S. felonies and some misdemeanors.
- If you possess a foreign passport, you must be able to provide proof that you are legally authorized to work in the United States.
- Must present a neat professional appearance and demeanor including adhering to the Frontier Inflight uniform and appearance guidelines.
- Multiple piercings are not permitted while wearing the Flight Attendant Uniform.
- At Frontier Airlines, we do not allow any visible tattoos while wearing our Flight Attendant uniform, even if covered by makeup, clothing, jewelry and/or a bandage.
- Must be willing to relocate to assigned base location
- Must be willing to work flexible hours, including nights, weekends, holidays, and extended hours when needed
- Must be willing to travel for long stretches of time as part of the job
- Must be willing to change and adapt to meet the demands of the job, including accepting schedule changes on short notice
- Must be willing to fly both international and domestic routes
Knowledge, Skills and Abilities:
- Excellent interpersonal, oral, and written communication skills
- Must be able to read, speak, write, and communicate in English fluently
- Ability to communicate effectively with and reassure passengers in a hurried and stressful environment
- Ability to work independently as a leader and as a team member among fellow employees and passengers
- Heavy lifting, pushing and/or pulling of objects up to 100 pounds occasionally and/or up to 60 pounds frequently
- Ability to sit in and be secured with seat belt and shoulder harness in all jump seats without a seat belt extension, harness extender or modify the integrity of the jump-seat
Equipment: Includes, but not limited to: beverage/snack carts, galley equipment, POS devices/systems, flight stairs, aircraft cabin equipment including doors, and emergency equipment.
- Working environment subject to varying climate conditions, air turbulence, changing locations, variable hours, dry air, noise levels from engines and other equipment, dim lighting and confined spaces
- Working environment is typically fast-paced and physically demanding
- Work shifts/hours vary including days, weekends, evenings, red-eyes and holidays
- Perform frequent repetitive motions, to include bending at the waist and knees and sustaining those positions for extended periods of time
- Must have 20/20 (or “sufficient”) vision and hearing to safely perform the essential functions of the position
- Ability to hear, interpret and respond to onboard chime systems, call buttons and announcements or direction given over interphone and public address system
- Ability to stand throughout most of work shift
- Perform in-flight duties while in a pressurized cabin for extended periods of time
- Possess the physical strength to reach and operate all emergency equipment and exits
- Operate door and window exits in manual and emergency modes. (Can include weight of 33 lb. window exit and investigate door “emergency mode” resistance)
- Push/pull/move a galley cart weighing 100 lbs.
- Moderate physical activity required by handling objects up to 50 lbs. occasionally and/or up to 35 lbs. frequently
- Ability to lift a 35 lb. luggage piece (occasionally - bags heavier than 50 lbs.) from the floor to 33” (i.e. floor to passenger seat) AND from 33” to 67” (i.e. passenger seat to overhead compartment)
- Ability to reach into overhead compartments with a height of 67” and depth of 28”
- Ability to be properly secured in the cabin jumpseat by the safety belt and shoulder harness without the use of seatbelt extensions
- Ability to balance and reach across seats and serve passengers
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including: recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines, Inc. is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana (THC), Cocaine, Amphetamines (including methamphetamines and MDMA), Opiates (including codeine, heroine, 6-Am, and morphine) and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
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