What Will You Be Doing?
The System Aircraft Appearance Manager works collectively with Frontier and business partner Managers to ensure all aspects of the Frontier Aircraft Appearance programs are followed. The Manager leads the analysis and reporting of the program, communicates with Managers and business partners, and builds relationships with stakeholders to review process and system improvements.
· Manage business partner cleaning contracts in all Frontier locations. This includes heavy, RON and turn clean expectations and service level agreements.
· Coordinate between stations and networks scheduling locations of RON security search locations.
· Originate and communicate the implementation, revision and standardization of all policies and procedures related to aircraft appearance to ensure consistency and proper application.
· Develop and manage a schedule that assures every aircraft is heavy and RON cleaned on a set schedule.
· Collaborate with Regional Managers, Station Managers and Supervisors to ensure business partners are following aircraft cleaning standards.
· Analyzes aircraft appearance audits and communicates findings to Frontier and Business Partner Managers and station personnel
· Manage and direct all outstation training and development as it relates to the aircraft cleaning program.
· Provide feedback to Regional and Station Managers regarding the performance of their locations in the Aircraft Appearance Program.
· Develop and implement performance standards and measurements in order to establish and maintain accountability for clean aircraft.
· Develop and conduct an internal audit program for heavy and RON aircraft cleaning.
· Travel to locations to conduct heavy, RON and turn clean audits.
· Execute all management responsibilities including goal setting, providing feedback, and instituting corrective action planning for all Frontier locations.
· Participate in future and current contract negotiation process.
· Develop and seek continuous improvement opportunities
· Work directly with the Senior Manager, Customer Service Training during the development of training courses to ensure quality control and effectiveness of all training.
· Manage special projects and committees.
· Act as liaison between Maintenance, Customer Service and Network Scheduling on topics related to Aircraft Appearance.
· Bachelor's degree or equivalent experience preferred
· 3+ years' prior experience in a leadership role required
· 3+ years' experience in Customer Service or operations in the airline industry, including FAR 121 regulated airline training required.
· Prior Aircraft Appearance experience preferred.
· Previous experience in developing and managing to a department budget preferred.
· Prior experience in developing and implementing training programs preferred.
· Prior experience in managing contracted business partners preferred.
Knowledge, Skills and Abilities
· Able to solve problems quickly and appropriately especially in difficult situations
· Excellent planning and time management skills
· Excellent verbal communications skills
· Computer literacy in Word, Excel, PowerPoint, and the Internet
· Current knowledge of the Airbus A319, 320, and 321
· Ability to effectively manage multiple, concurrent projects and priorities
· Ability to demonstrate superior motivational skills
· Skill in interpersonal communications, leadership, delegation, collaboration, critical thinking, and problem solving
· Knowledge and understanding of Federal Aviation Regulations
Standard office equipment, including PC, copier, fax machine, printer
Airport environment, including working on aircraft.
Typical office environment, adequately heated and cooled
Moderate physical activity required by handling objects up to 75 pounds occasionally and/or up to 20 pounds frequently.
General Direction: The incumbent normally receives little instruction on day-to-day work and receives general instructions on new assignments.
Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.
Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
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