Responsible for greeting guests at the front entrance bell station of the hotel, and safely, courteously, transport their luggage to the Front Desk and then to or from the Guest's room.
MEETING PERFORMANCE EXPECTATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
ESSENTIAL DUTIES OF THE POSITION:
Carries luggage for arriving and departing Guests; upon arrival, transports luggage from the Hotel entrance to the Front Desk, then to the Guest's room, and up on departure, transports luggage from the Guest's room to the Hotel Lobby, then to the vehicle the Guest is departing in.
Explains accommodations and equipment to Guests upon entry into Guest's room. Informs Guests of proper operation of room locks, televisions and thermostats. Explains fire safety/evacuation procedures.
Responds to Guest requests, complaints or inquiries courteously and promptly.
Maintains a working knowledge of Grand Casino's facilities, as well as special events on property, in order to advise Guests of same, whenever possible.
Possesses a good working knowledge of all room locations, types, and special features; maintains information on all outlets, including hours of operation, and local attractions.
Routinely inspects public areas, including rest rooms, elevators, and front entrance, performing light janitorial duties as necessary, to keep the areas clean and free of debris.
Remains receptive and visible for Guest services at all times.
Assists in locating misdirected or lost packages for Guests and delivers them to Guest's rooms.
Any and all other duties as assigned.
THE COMPANY REQUIRES EVERY ASSOCIATE TO:
Maintain a consistent and regular attendance record.
Encourage mutual respect among associates by setting positive examples consistent with company policies.
Maintain an attitude and philosophy consistent with the company mission, vision and values.
Maintain a professional reputation in the company and community.
If required, must be able to pass company pre-employment Drug and Alcohol test.
Must be able to secure license from Gaming Regulatory Authority, and follow all relevant DGR's.
Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
Must possess verbal and written communication skills.
Must be able to effectively communicate in one-on-one and small group situations.
Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.
While performing the duties of this job, the Associate is regularly required to:
Talk and hear;
See and adjust focus to include close, distance, color, depth, and peripheral vision;
Stand, walk, run, sit, balance, stoop, kneel, climb, crouch, and/or crawl;
Handle objects, tools, and controls; reach with arms and hands;
Lift, push, pull and/or move objects weighing up to one hundred (100) pounds.
While performing the duties of this job, the Associate is regularly exposed to:
A low-to-moderate noise level (offices).
A moderate-to-loud noise level (operations areas).
Second-hand cigarette/cigar smoke.
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