Grand Casino Job - 30760889 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Associate
Industries: Hospitality, Travel, Leisure


Responsible for promoting Grand Casinos, in accordance with its Mission and Objectives, and ensuring optimum guest service and satisfaction.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.


  • Maintains strict confidentiality concerning all casino and guest information.
  • Answers telephones and book reservation requests such as: hotels, concert tickets, restaurants, and golf tee times in accordance to criteria.
  • Maintain a strong working knowledge of the player's club to effectively explain the club benefits to guests.
  • Handles routine Guest service complaints and exhibit discretion in identifying guest service situations that require supervisory attention.
  • Maintain a strong working knowledge of the current players club software, Rainmaker and LMS for
  • completing job duties to include but not limited to issuance of comp, redemption of promotional items, booking room by room type and return rate plans.
  • Inform prospective Hotel guests of room value options.
  • Up sells properties by informing guests of various other amenities and events (i.e. golf, restaurants, etc).
  • Verifies accuracy of guest room, golf, and concert tickets and / or restaurant confirmations with each guest.
  • Issues guest complimentary from applicable gaming application.
  • Maintains a working knowledge of room rates, types, locations, package plans, special features,
  • information on all outlets, hours of operations and various local attractions, in order to advise guest of same, whenever possible.
  • Assists Player Development with outbound calls efforts and contacts.
  • Assist with VIP event check-in.
  • Ability to follow operational practices in regards to the players club, marketing promotions, coupon redemption, complimentary and property as a whole.
  • Held accountable for maintaining confidentiality of guest information, accurate and thorough company records.
  • Must maintain good personal hygiene and dress in professional attire.
  • Other duties as assigned.



  • One (1) year experience in the hospitality industry or telemarketing, preferred.
  • Ability to type 50-80 words per minute or more.
  • Or successful completion of a related company approved development placement program.

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