Grand Casino Job - 33105395 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

SUMMARY:
Responsible for promoting the success of the player's club by assisting guests through the membership process.

EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

ESSENTIAL DUTIES OF THE POSITION:

  • Providing each guest with information/services as an ambassador, a resource, an aide, and a guide throughout the casino amenities, events, promos, and entertainment to ensure service satisfaction.
  • Distribute player's club membership forms to guests and assists guests in completing.
  • Explain how the card works and the benefits of the club to guests.
  • Provide efficient and professional service to guests, ensuring a maximum level of guest service and satisfaction in the club operations.
  • Maintain a working knowledge of the property facilities/amenities as well as current and upcoming special events and promotions, in order to act as an information resource to answer guest questions regarding all aspects of the casino.
  • Maintain a strong working knowledge of the current software functionality of player's club tracking system for completing job duties: setting up new members, maintaining guest account, redemption of points, coupons & comps; maintain accuracy in keying and coding for tracking purposes.
  • Held accountable to a high degree for maintaining confidentiality of guest information, accurate and thorough company records.
  • Ability to follow operational practices in regards to player's club, marketing promotions, coupon redemption, complimentary and property in general.
  • Assist in the flow of information throughout the operation by attending all communication meetings.
  • Listen to guest complaints and concerns, and effectively resolve issues, or direct issues to the appropriate department for resolution.
  • Maintain daily transaction count for accounting purposes.
  • Maintain a high level of accuracy for coupon redemption; including coding for coupon tracking, maintenance and accountability of company issued funds.
  • Greet and depart motor coaches as needed while accurately following motor coach procedures.
  • Assist in acquisition techniques of new players outside of counter service.
  • Duties may include being responsible for the sales of tickets for upcoming entertainment and promotions through the use of Ticketmaster® system.
  • Assist with the set up and tear down of staging and seating in the events center for entertainment and events and/or the distribution of promotional items.
  • Excellent communication skills and good relations with all other departments; maintaining all guest service initiatives.
  • Ability to work independently while maintaining close communication with supervisors and/or manager.
  • Routinely inspects stock of all players' club printed material, promotional items and restocks as needed.
  • Answer incoming phone calls with courtesy and assist as needed or forward to the appropriate venue.
  • Update the information maintained in Microsoft Excel® for the information desk, when applicable.
  • Receive and hand out guest's coats in the coat check area, when applicable.
  • Assist in casino promotions, events and entertainment; distribution and execution of these functions to support property initiatives.
  • Work the information/service desk when scheduled, assisting guests and disseminating property and promotional information to guests as they enter the casino and/or event center.
  • Any and all other duties as assigned.

HIGHLIGHTED BENEFITS

  • Medical/Dental/Vision Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Associate Fitness Room
  • Associate Dining Room available 24/7
  • Life Insurance
  • Employee Discounts
  • Short and Long Term Disability
  • Paid breaks
  • On site computer lab
 

Requirements

EDUCATION and/or EXPERIENCE:

  • One (1) year experience in marketing, sales, guest service, promotions, hospitality, or customer service industries preferred.
  • Money-handling experience preferred.
 


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