Grand Casino Job - 29693330 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.

  • Responsible for answering telephones and making reservations, if required.

  • Communicates with Guests including wait times, verifying reservations and general information about the venue.

  • Responsible for seating Guests according to established rotation procedures, distribute menus and explain the food items.

  • Thanks and offers closing remarks to Guest as they leave the venue.

  • Address any Guest complaints to resolve them quickly and courteously in accordance to department standards.

  • Assists in maintaining standards of health, safety, and sanitation.

  • Participates as a team member with: Casino Hosts, Food Servers, Bus Persons, Cooks, Supervisors and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.

  • Any and all other duties as assigned.

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Requirements

EDUCATION and/or EXPERIENCE:

  • One (1) year of Guest Service experience required.

  • Serv-Safe Certification and Alcohol Awareness Certification preferred.


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