Grand Casino Job - 28758150 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION:

  • Maintain an inventory of vacancies, reservations and room assignments.

  • Maintains a working knowledge of Grand Casino's property, as well as special events on and near property, in order to advise guests of same, whenever possible.

  • Responds to guests' requests, complaints or inquires courteously and promptly.

  • Enters changing reservation information into computer system.

  • Posts charges to guest accounts and processes payment of accounts.This includes all applicable software systems.

  • Demonstrates and promotes a strong commitment to providing the best possible experience for the guests.

  • Sells the value of Grand Casino properties to all inquiries (via telephone or in person) and strives to convert them into an occupied room.

  • Complies with all safety and security policies in accordance with Grand Casino Properties standards.

  • Involves cross training into housekeeping, gift shop and bell desk.

  • Operates Hotel switchboard and/or PBX

  • Prepares shift cash report, balancing payments and disbursements with computer and slot system.Prepares the bank drop envelope for shift end and balancing accounts.

  • All other duties as assigned.



Requirements

EDUCATION and/or EXPERIENCE:

  • High School Diploma or General Education Degree (GED) or pass the Basic Skills Assessment, or successful completion of a related company approved development placement program.

  • Six (6) months prior hospitality experience preferred.


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