Grand Casino Job - 32780346 | CareerArc
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Company: Grand Casino
Location: Hinckley, MN
Career Level: Mid-Senior Level
Industries: Hospitality, Travel, Leisure

Description

Expectations:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

ESSENTIAL DUTIES OF THE POSITION:

  • Enforces performance standards, policies and procedures as they relate to venue operations, monitors all staff.
  • Ensures smooth and efficient operations on a continual basis.
  • Ensures the highest possible standards of Guest Service and Associate relations are maintained and carried out in a fair and equitable manner.
  • Ensures compliance with all health and safety regulations.
  • Assists Venue Manager with scheduling of Associates and ensuring correct staffing levels and adjustments in accordance with Guest needs and volume levels.
  • Monitors job performance of all venue service Associates and provides feedback on same to aid the Associates in developing and enhancing skills.
  • Promotes positive input to Venue Manager concerning operational deficiencies and areas in need of improvement.
  • Promotes positive guest relations through prompt, courteous and efficient service.
  • Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the guest.
  • Knowledge of Grand Casino's internal controls, policies and procedures.
  • Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings and participates in weekly meetings.
  • Assists in advertising and recruiting participants for leagues, tournaments, special events and open play activities.
  • Opens and closes the bowling facility as required.
  • Perform other duties as assigned.

HIGHLIGHTED BENEFITS:

  • Medical/Dental/Vision Insurance
  • Paid Time Off
  • 401(k) Retirement Plan
  • Tuition Reimbursement
  • Associate Fitness Room
  • Associate Dining Room available 24/7
  • Life Insurance
  • Employee Discounts
  • Short and Long Term Disability
  • Paid breaks
  • On site computer lab
 

Requirements

 

EDUCATION and/or EXPERIENCE:

Three (3) years of progressive restaurant experience, to include one (1) year of Supervisory/Managerial experience or two (2) years of progressive Grand Casino restaurant experience.

Must acquire a working knowledge of bowling machinery and equipment and bowling lane care within 60 days.

 


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