Do you want to join an organization that invests in you as a(an) Access Coordinator PRN? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
At HCA Healthcare, we want to ensure your needs are met. We offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:
• Student Loan Repayment
• Tuition Reimbursement/Assistance Programs
• Paid Time Off and Paid Family Leave
• 401k (100% annual match – 3%-9% of pay based on years of service)
• Adoption Assistance
• Employee Stock Purchase Program (ESPP)
• Flexible spending accounts
• Short and long-term disability coverage
• Legal benefits and pet insurance
• Discounted Auto, Home, and Life Insurance and Identity Theft Protection
For more benefits details click here.
You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Access Coordinator PRN like you to be a part of our team.
PLEASE NOTE - THIS IS A WORK FROM HOME AND AS NEEDED OPPORTUNITY
The Access Coordinator (AC) is primarily responsible for providing services to provision user access to Parallon / HCA Healthcare systems for HCA Healthcare employees. The AC role includes answering inquiries from clients throughout the company via multiple platforms, including but not limited to Phone, Email and ITSM systems. Responsibilities include initial assessment, triage, research, and resolution of user access requests.The Access Coordinator is responsible for using user access tools and other processes to provision accounts as necessary in a timely manner and to provide reports on user access or provide decision support data based on system usage. They will be required to continually expand knowledge of current and upcoming products within the realm of access management and information protection. They will be required to update and distribute reference information accordingly.
•Provisions, maintains, and removes security privileges for users of HCA Healthcare systems.
•Assists in maintenance of role based access.
•Coordinates efforts with other AC teams to provision access.
•Provides education to Division management, stakeholders, and business.
•Works with the Service Desks across the enterprise, providing necessary security/tier 2 support for user access incidents.
•Provides after-hours and on-call support, as needed.
•Continually expands knowledge of current and upcoming products, applications, systems, and processes
•Adheres to and supports HCA Healthcare ITG standards, policies, and procedures.
•Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
•Adheres to Code of Conduct and Mission and Value statements.
•Performs other duties as assigned
RELEVANT WORK EXPERIENCE
Less than 1 year
Bachelor's Degree - Preferred
•Demonstrates desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.
•Desire to gain understanding of Identity Management principles and their application across computing platforms.
•Ability to work both independently and collaboratively as a team player.
•Demonstrated analytical and problem solving skills
•Demonstrated ability to learn customer support processes and techniques.
•Excellent interpersonal, customer service and communication skills.
•Basic computer skills and competency in MS Office Suite
•Customer service orientation and/or prior customer service training.
•Desire to gain understanding of security-related procedures.
•High level of integrity and demonstrated ability to maintain confidence with sensitive information.
PHYSICAL DEMANDS/WORKING CONDITIONS
•Physical Demands: Prolonged sitting, viewing a computer screen and typing on a computer keyboard
•Physical Demands: Extensive telephone usage
•Working Conditions: Includes a schedule that has shifts occurring after normal business hours (nights, weekends and company holidays) and on-call support as required.
•Working Conditions: May require occasional travel
•Working Conditions: Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
•Working Conditions: Ability to work remote during inclement weather. Must have access to high speed internet and a dedicated work area. Work area should be private and secured with the proper equipment to allow for work. Work area should be free of distractions
•Working Conditions: May require occasional travel
ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.
HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Access Coordinator PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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