Hilton Atlanta Airport Job - 40804959 | CareerArc
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Company: Hilton Atlanta Airport
Location: Atlanta, GA
Career Level: Hourly
Industries: Hospitality, Travel, Leisure

Description

Hilton Atlanta Airport

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner. 



Qualifications

  • Hotel experience preferred.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger. 
  • Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs. 
  • Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
  • Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation. 
  • Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
  • Excellent driving record as verified by Motor Vehicle Report.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Responsibilities

  • Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site. 
  • Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs. 
  • Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers. 
  • Respond immediately to customer inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions. 
  • Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading. 
  • Listen, understand and respond immediately to guest and associate inquiries and requests for assistance. 
  • Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles. 
  • Clearly communicate the features, and services of the hotel facilities.
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


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