Hotel Contessa Job - 39108692 | CareerArc
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Company: Hotel Contessa
Location: San Antonio, TX
Career Level: Entry Level
Industries: Hospitality, Travel, Leisure

Description

Hotel Contessa

The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. 



Qualifications

  • Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. 
  • Ability to remember, recite and promote the variety of menu items. 
  • Ability to move throughout a crowded room to seat guests with or without reasonable accommodation.
  • Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. 
  • Ability to establish and maintain effective working relationships with associates, customers and patrons.
  • Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.


Responsibilities

  • Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. 
  • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. 
  • Maintain proper set-up of dining room. 
  • Receive records and make any necessary arrangements for reservations and special functions in the restaurant. 
  • Comply with attendance rules and be available to work on a regular basis. 
  • Perform any other job related duties as assigned.


 Apply on company website