Intelsat Job - 39534027 | CareerArc
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Company: Intelsat
Location: Atlanta, GA
Career Level: Mid-Senior Level
Industries: Telecommunications, Broadcasting


Req ID:  34384
Travel:  Less than 10%

Atlanta, GA, US, 30294

Education:  Four-year college degree
Experience:  At least 3 years of experience required
Equivalency:  Combination of education & experience considered


Equal Opportunity/Affirmative Action Employer including Vets and Disabled



Your role in helping us shape the future:


Join an innovative team that is responsible for transforming the customer experience by creating and bringing to market new products and services based upon globalized connectivity without boundaries. We reach beyond the traditional satellite industry and the broader communications landscape.   As part of the Intelsat vision, we will define new products with the performance, features, and flexibility required to open new profitable markets, drive new revenue streams and ensure the most reliable and secure communications globally. To accomplish our goal, we are looking for bold thinkers to fill this role and continue our legacy of innovation for decades to come.

This position will be responsible for the technical expertise for the timely resolution of service issues on our Optical and IP/MPLS networks to support the 24x7 NOC.  This individual is required to understand customer service design, SLA and customer expectations. This individual will be responsible for taking into account redundancy, availability, scalability, security, restoral options and customer impact when resolving customer issues.


Are you up to the challenge?

  • Lead and participate in proactive service management and incident response for elimination and mitigation of operational impact to customer
  • Provide a timely and professional response to customer communications, perform detailed problem diagnosis on faulty systems, ensure service restoration or alternate service configurations and resolve network or platform problems
  • Utilize tools and demonstrate an exceptional level of proficiency to assess and troubleshoot IP/MPLS networks and Ethernet switching fabrics, as well as OTN/Optical, and SDH/PDH networks while working closely with customers to maintain all service level agreements.
  • Provide key input and/or lead in the development of operational support of data and documentation pertaining to new or existing infrastructure, platforms or services, development of training materials, processes, procedures, skills assessments
  • Provide leadership of System support, Change Management and Quality oversight, and act as a Maintenance liaison with supporting teams
  • Provide on-call support to the NOC regarding customer impact or other service, network  and tool issues
  • Provide Performance Monitoring of services. Utilize carrier management system tools and terrestrial management tools to provide network and usage analysis by monitoring network devices, video devices, teleport equipment and satellite carriers  
  • Coordinate technical dispatches to Intelsat Teleports and Commercial Points of Presence; Interface with vendors, 3rd party teleports, start and track RMA support for faulty equipment


Can you drive these processes?

  • Consistently provide a high level of professional, quality customer service at all times.
  • Produce and deliver training, training materials and input to tool improvement to ensure operational readiness and in areas requiring further knowledge development.
  • Perform other duties as assigned by Principal Engineers, Supervisors and Management.


You should definitely have:

  • Bachelors degree and a minimum of 5+ years experience (or equivalent combination of training and experience)
  • Cisco Certified Network Profesional (CCNP) or equivalent experience required
  • Juniper Networks Certification (JNCiS-SP or JNCIS-SP) desirable
  • Advanced knowledge of traffic flow analysis and troubleshooting is required
  • Consistently display situational awareness and take initiative to address customer issues as well as departmental inefficiencies with minimal supervision
  • Exceptional understanding and troubleshooting experience in routing and switching of IP/MPLS and Ethernet networks and of EGP and IGP routing protocols such as MP-BGP, IS-IS, EIGRP, and OSPF
  • Deep expertise of of MEF Carrier Ethernet concepts and the technologies and protocols required to support Metro Ethernet and VPN Services (VPLS, MPLS-TE, etc.)
  • Advanced knowledge and experience with Cisco IOS(-XR) and JunOS operating systems
  • Fluent with creating network and service diagrams and documentation using Microsoft Visio and other MS Office tools
  • General understanding of satellite communication ground station equipment including modems, converters, HPA, LNA, IFL and antenna systems is highly desirable
  • General understanding of RF principals and experience with interference troubleshooting is highly desirable
  • General understanding of OTN and SDH/SONET networks is required
  • Must have and consistently display good team working, organizational and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language


What it's like to work with us:

Intelsat is connecting the world and transforming the satellite landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

  • We emphasize personal and professional growth
  • Awesome benefits including PTO, medical, tuition reimbursement, and training
  • Fun, diverse, and inclusive culture that is rewarding for driven self-motivated individuals


Other Job Info:

  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.


  • This role is subject to ITAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
  • These statements are intended to describe the general nature and level of work being performed by employees assigned to this job.  This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
  • Company description: Intelsat is the largest provider of fixed satellite services worldwide. We enable providers of media, telecom and government services to deliver information and entertainment to people at home, in the office or on the move. On a day-to-day basis, Intelsat supplies video, data and voice connectivity in approximately 200 countries and territories for approximately 1,800 customers, many of which Intelsat has had relationships with for over 30 years. Some of the world's leading media and communications companies, multinational corporations, Internet service providers and government/military organizations hallmark Intelsat's customer base. Customers access capacity through extensive service offerings, which include transponder services, hybrid managed services combining satellite capacity and terrestrial facilities, and channel services.

Nearest Major Market: Atlanta

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