The Access Training and Quality Specialist is responsible for design and development for curriculum and serve in the capacity of an educator in which s/he will perform a range of educational support roles for newly implemented technology and applications including end user training, new employee training, post implementation optimization and stabilization training, remediation training and instructional design and development of a collection of educational settings such as computer lab learning, eLearning, webinars, classroom, large conference rooms, etc. This includes ensuring the curriculum meets the needs of all stakeholders. Training curriculum development will include Scheduling and Quality Assurance to ensure the delivery of excellent customer service, deal with difficult callers and on all department procedures. The Access Center Training and Quality Specialist will design, implement, and maintain a Quality Program focused on embedding trained technical and soft skills, consisting of recurring quality management reviews of needs and maintain the quality program.
The Training Specialist will also be responsible for small project management initiatives and investigation intermittent technical problems as well as individual and team's performance reporting to Access Center leadership.
Minimum Education: • High School Diploma or Equivalent. • Bachelor's degree in a related field Minimum Experience/Knowledge: • Minimum of 3 years proven training experience in a healthcare setting • Competency in Cerner Bundle of Applications, Particularly Registration, Scheduling, and PowerChart • Proficiency in of Microsoft Office suite of applications • Solid knowledge of the workflow of business and clinical applications • Significant hands-on experience developing a range of quick reference guides • Experience working in large and dynamic project environment preferred • Proven track record of excellence as a professional Required License/Certification: • Fire and Safety Certification. If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date.
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