Kelly Services Job - 33965207 | CareerArc
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Company: Kelly Services
Location: Carolina, Carolina, Puerto Rico
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board

Description

I.      RESUMEN DEL PUESTO

Responsable de la asistencia técnica al teléfono en el uso y manejo de computadoras personales (Windows 10) y aplicativos en general, así como, de periféricos asociados, ambiente de Office365 y sus aplicativos.

II.    FUNCIONES ESENCIALES 

  1. Proveer apoyo técnico al teléfono a estudiantes, profesores y empleados para resolver incidentes o problemas en las aplicaciones y/o equipo.          
  2. Instalar, mantener y solucionar problemas a sistemas operativos de Computadoras Personales, bajo el sistema operativo de Windows. 10
  3. Instalar, mantener y solucionar problemas a las aplicaciones estándares de Microsoft Office.
  4. Instalar y configurar drivers de sonidos, micrófonos, impresoras y Wifi.
  5. Proveer asistencia en la validación de la existencia de la cuenta  y cambio de contraseña.
  6. Refiere y canaliza a al personal técnico en situaciones de complejidad técnica mayor.
  7. Documentar la resolución de problemas en el sistema.
  8. Actualizar las órdenes de servicio a través del sistema de apoyo al usuario.
  9. Asegurar la confidencialidad en los procesos, transacciones y manejo de la información contenida en las Bases de Datos de los Sistemas de Información Administrativos.

III.   REQUISITOS MINIMOS PARA OCUPAR EL PUESTO

      Educación

·         Dos (2) años de estudios universitarios, poseer certificación técnica A+ y Network + o su equivalencia en experiencia en el campo técnico.

      Experiencia

·         Un (1) año de experiencia prestando apoyo técnico a PC y equipos periféricos.

·         Experiencia en trabajo en equipo.



Why Kelly®

By partnering with Kelly® Technology, you'll have direct connections to top companies around the globe—giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.

About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

]] About Kelly Services

Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.

Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.

Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.


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