Kelly Services is seeking highly motivated individuals who are capable of creating a positive customer experience, by providing professional and efficient telephone support for inquiries, problem resolution, special orders, and process improvement recommendations.
MUST have a flexible schedule and be able to work between the hours of 5am-10pm (you will be given an 8 hour shift in between these hours)
MUST be able to work weekends
Position pays 13.50 and hour
Position is located in North Phoenix!
Customer Service Qualities:
Critical listening skills combined with patience and genuine empathy
Ability to clearly assess a situation and initiative to improve the customer experience
Maintain the self-esteem and respect of the customer while explaining the best options or best practice applicable to their inquiry or concern
Confident performing under pressure in a fast paced environment
Knowledge and Skill Requirements
-Effective execution of Customer Service skills:
-Critical listening skills integrating patience and genuine empathy
-Ability to clearly assess a situation and initiative to improve the customer experience
-Maintain self-esteem and respect of the customer while explaining the best options or best practices applicable to their inquiry or concern
-Confident performing under pressure in a fast paced environment
-Computer literate with the ability to learn customer service software applications
-Intermediate to advanced PC skills using:
-Microsoft Windows, Office Suite, Web-based applications and multiple Internet browsers
-Knowledge with mobile devices and application troubleshooting
-Ability to navigate within multiple applications while diagnosing and resolving customer issues/inquiries
-Minimum 30 wpm typing average
-Telephone functionality, etiquette and interaction skills
-Above standard oral and written communication skills
-Effective conflict management and problem resolution
-Demonstrated level of dependability and exemplary attendance
-Minimum High School Diploma/GED
Primary Responsibilities include, but are not limited to:
- Take initiative to make independent decisions regarding customer issues.
- Responsible for problem resolution including identifying and diagnosing customer issues and inquires.
- Receive and respond to incoming customer communication through phone, email, social media, online ordering and written - correspondence.
- Applies technical skills in using standard software relevant to Support Center industry.
- Provides first level assistance with detailed PC and mobile device troubleshooting
- Key interpersonal skills in alignment with Customer Service Standards.
Temp to Hire Opportunity!
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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