Â· Apply the knowledge of labor, community and industry awareness to make recommendations to pull levers, win whitespace and innovative product offerings from a demand market perspective. Â· Monitors NPS results and develops plans to ensure we are meeting client expectations Â· Conducting safety site surveys, conducting accident investigations, completing First Report of Injury forms, communicating with insurance carrier/treating physician, testifying in unemployment hearings, managing Return to Work programs. Â· Update and sort data, run reports Â· Administer recognition and retention programs (e.g., Work Perks+, birthday cards) Â· Develop employee newsletters/communications Â· Update employee information Â· Respond to general talent/client inquiries, escalate appropriately to Account Talent Manager Â· Enter time for payroll center processing, resolving payroll issues Â· Provide high quality, accurate, and timely administrative support to ensure internal and external customer satisfaction. Â· Support developing presentations Â· Complete various administrative tasks (e.g., sending Notice of Work Refusal) Â· Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriate Â· Works with HR to make determination about the employment status of temporary workers Â· Redeployment/Retention - maintains communication with talent to discuss assignment status and engage others to assign candidates to a new position before current assignment ends Â· Skill Enhancement - drive contractor career growth and development Â· Effective communication by ensuring content, frequency, and delivery channels meet the needs/wants of contractor population
Candidate must demonstrate an ability to multitask, an attention to detail, good communication skills, and a technical proficiency (e.g., MS Office, internet).
Education: High school diploma or equivalent; Bachelor-s degree preferred
Experience: 1-3 years' experience in a customer service and/or administrative support role
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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