My name is George Rogers and I am a Recruiter with Kelly Services, Inc., a Fortune 500 workforce solutions company. We are currently seeking to fill a Customer Service Representative position in Indianapolis, IN. I have attached the details of the opportunity below:
5 POSITIONS AVAILABLE
Duration: 4+ months
High-level customer service role providing phone / email support for Agents/Brokers. Respond to inquiries and escalating when necessary. This team will assist Agents with appointments by making outbound calls to brokers for missing or incorrect information on appointment paperwork (SSN's, address, contact info, etc.) Will also help reduce backlog of appointment settings for Medicare Open Enrollment.
- Requires HS Diploma; AA Degree preferred.
- 2-3 years relevant work experience;
- Must have excellent customer service background
- Call Center experience is required
- Understanding of contract paperwork.
- Knowledge of MS Excel and SharePoint nice to have (no required).
- Experience in insurance industry
- Some Finance or Accounting experience would be nice
- Licensing and credentialing experience a plus
- Previous experience working with Brokers is a plus
- Outbound call experience is desired.
- Experience in Medicare or Medicaid ideal
**Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the “SUBMIT RESUME” button below. If you have questions about the position, you may contact the recruiter recruiting for this position (George.Rogers@kellyservices.com), however, your resume should be uploaded via the “SUBMIT RESUME” button included within**
As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.About Kelly®
At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.]] About Kelly Services
Kelly Services, Inc. (NASDAQ: KELYA, KELYB) is a leader in providing workforce solutions.
Kelly offers a comprehensive array of outsourcing and consulting services as well as world-class staffing on a temporary, temporary-to-hire, and direct-hire basis.
Serving clients around the globe, Kelly provided employment to more than 540,000 employees in 2013. Revenue in 2013 was $5.4 billion.
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