Kingston Health Sciences Centre Job - 46389699 | CareerArc
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Company: Kingston Health Sciences Centre
Location: Kingston, Ontario, Canada
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech






Title: Clinical Systems Analyst – Ancillary

Department: Lumeo Operations Team 

Position #: 50070478, 50070479, 50070450

Hours of Work: Three (3) Full-Time Positions, Days

Pay Band: Band U - $32.510 - $36.030 per hour

Union: KHSCCUPE                                                                                 

Location: Virtual/Remote(with some regional travel)


Note:  Kingston Health Sciences Centre is the employer of record.


Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.



The six health-partners in the South East region recognize that to achieve person centered, effective care coordination across the system, enhance the ability to make best use of collective resources, achieve more system-like behavior, and have the agility to address future funding changes, a major, system-wide   clinical transformation is needed. This clinical transformation will meet clinical information needs of both the health-partners and the region. Lumeo, a regional Health Information System will support the “one standard of care and journey for the people we serve” vision identified by the partners' clinical leadership. This program opportunity will enable the sharing of information seamlessly across the six health-partners, connecting the personal health information into a single cohesive story and reducing the variability of care provided.


The Clinical Systems Analyst is responsible for supporting, maintaining, updating and optimizing a product component of the Regional Health Information System (RHIS) for the South East Hospital Cluster, including providing rotational on-call support, gathering requirements from end-users, performing system testing and implementing workflow updates and changes. Develops the work plan and resource plan for small to moderately complex information systems projects. Works under general supervision of the Manager and with the technical direction of more experienced analysts.


Within this role the employee is accountable for contributing to the delivery of the Regional Health Information System (RHIS) strategy.  As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.




Oracle Cerner System Configuration and Production Support
Provides HIS system support and on-call service as required; coordinates problem resolution related to end-user issues or errors, support enhancement and optimization of the system.

  • Provides end-user system support by troubleshooting issues and break-fixes and performing root cause analysis

  • Manages end-user requests by performing resolution analysis and research, conducting unit and integrated tests, and implementing as per change management policies

  • Works closely with clients and other stakeholders to understand workflow changes and issues that require analysis and resolution

  • Maintains the product component across Oracle Cerner system domains (e.g., Dev, Test, Production) as per regional domain management strategy

  • Executes system unit testing and integration testing for implementing new releases, upgrades, fixes and other changes; work with the Lumeo team to identify mission critical business process scenarios and core Cerner functionality to be tested

  • Performs updates and system maintenance activities specific to the product component

  • Supports product component enhancements and optimizations, as well as new application implementation or integrations, as required

  • Provides on-call support on rotational basis

Project Management and Coordination
Works with the client to prioritize projects focused on enhancing or optimizing the RHIS, as well as executing all phases of the software development life cycle. Examples include:

  • Communicates with stakeholders to understand and document their unique business requirements

  • Develops and analyzes functional specifications and translate them into technical opportunities

  • Integrates systems and reconcile requirements across stakeholder groups

  • Gathers feedback from end users about system performance and develop potential solutions for identified problems while exercising regional change management processes and policies

  • Documents system issues and resolutions for future references

  • Monitors and assesses clinical workflows and make recommendations for improvement, where applicable

  • Contributes and documents procedures, guidelines, and project communications for clinical areas, attends on-going team meetings, monthly/ad hoc vendor and end-user meetings

  • Seeks guidance from senior clinical systems analyst for complex issues and configurations

  • Identifies and informs the workstream manager about key issues and roadblocks that may need attention from senior leadership

Education and Learning
Maintains a working knowledge of the clinical application in which they are trained and its relationship with other applications in the RHIS; coaches new team members in their respective function; cross-trains on other clinical applications; maintains knowledge of technological advances; maintains knowledge of hospital workflows and operations that may impact the system.


Identifies and informs workstream managers of opportunities for optimizing the system to better support end-users, in conjunction with the stakeholders. Provides performance feedback.


NOTE - The above duties are representative but are not to be construed as all-inclusive.




  • Undergraduate Degree in Computer Informatics, Computer Science, Health Informatics, or any Health-related discipline or equivalent combination of education and hospital clinical system experience

  • Minimum 2+ years' experience as a clinician or technician in ancillary areas such as radiology, laboratory, pharmacy or surgery, etc. with an understanding of hospital information systems or IT systems, or minimum 2+ years of clinical informatics experience working closely with front line staff at a hospital or health system, or 2 years systems development experience in a corporate systems setting including 2+ years recent experience in the development and support of clinical systems applications (i.e., Epic, Cerner, Meditech).

  • Knowledge of ancillary workflows such as radiology, laboratory, pharmacy, surgery, etc

  • Ability to identify and analyze issues and provide solutions using problem solving and analytical skills

  • Excellent prioritization, organizational skills, and project management methodologies, as demonstrated by the ability to manage own time and successfully complete multiple tasks and projects assigned simultaneously

  • Ability to communicate effectively (both orally and in writing) with all levels of stakeholders and management to provide efficient customer service

  • Demonstrated good judgment, decision-making and problem-solving skills

  • Demonstrated ability to work effectively with little direct supervision and within a team

  • Demonstrated skills in working with all levels of staff in an organization and the ability to work with external groups, agencies, and/or individuals

  • Knowledge of principles and methodology of systems development life cycle

  • Working knowledge of common MS-Office products (Excel, PowerPoint, Word)
  • Relevant knowledge and experience of hospital information systems such as Cerner, Meditech, Epic – preferred experience

  • Technical knowledge of CCL (Cerner Common Language) with solid experience using it (evidenced by completion of Discern Beginner, Intermediate courses), knowledge of the Cerner Millennium database model, and familiarity with HTML/JavaScript – preferred experience

  • Satisfactory criminal background check with vulnerable sector search




The applicant must be able to meet the physical demands of this position.


We thank all applicants, but only those selected for an interview will be contacted. The Lumeo Operations Team is committed to inclusive and accessible employment practices.







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