Title: Network Administrator 1
Department: Information Technology Services
Position Number: 50069876
Hours of work: Full-Time Position; Day Shifts: 8-4, 9-5 (flexible)
Pay Band: BAND U $32.510-$36.030
Location: Kingston General Hospital Site
In accordance with Article 9.05, where the previous incumbent returns to this position within the thirty (30) day trial period this position shall be deemed not vacant and the posting will be cancelled. Should the vacancy be cancelled, applicants to this posting shall be notified.
Please note, this posting identifies the current shifts that apply to the position control number. However, this does not guarantee the permanence of the shift time or work assignment for the position. The Hospital reserves its Management Rights under the CUPE Collective Agreement to make changes to shift time and work assignment as it deems necessary.
Under general direction of the Manager, IT Infrastructure the Network Administrator takes responsibility for tasks and areas of substantial value in the installing, upgrading, operation, control, maintenance and effective use of local, wireless and wide area networks for the communication of data or voice within one or more information systems.
Within this role the employee is accountable for contributing to the delivery of the KHSC strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
DUTIES & RESPONSIBILITIES:
- Provide timely response on service calls for network administration support.
- Diagnose, troubleshoot and maintain network hardware and software.
- Install, upgrade and configure network hardware and software.
- Maintain records of service request activity and asset management. Includes recording and tracking problems and follow up to ensure resolution, involving vendors and other IT staff as necessary.
- Test and evaluate new network hardware and software for compatibility.
- Provide technical support and training to technicians.
- Manage and support service vendors
- Respond to calls in accordance with established call flows and escalation procedures.
- Perform problem analysis, diagnostics, produce a problem statement and provide 2nd level support toward timely problem resolution.
- Responsible for on-call coverage outside of normal business hours and unscheduled overtime as required.
- Provide group or one-on-one technical training on hardware, software and basic application functionality as required.
- Identify and communicate training issues.
- Take direction from senior Network Administrators as required.
- Respond to and record all direct customer requests for service and assist those who are experiencing difficulties in using applications, products or services.
Advanced Service Delivery
- Research answers and provides technical support on-site and remotely regarding supported hardware and software.
- Cross-train with technicians to develop skills in other areas.
- Seek self-improvement through self-study to improve skills necessary to stay current with technology.
- Advise IT management and other IT departments on methods and techniques for minimizing network support.
- Order parts and supplies as needed.
- Produce written documents such as user instructions
- Evaluate opportunities and establish objectives and scope, in conjunction with the client. Develop the project work plan and resource plan working with the Project Management Office (PMO), and some responsible for the detailed planning and coordination of the project. Manage multiple projects and competing priorities.
- University degree in Computer Science/Information Science/Engineering or Technical College Diploma (2+ years or accelerated program)
- Must be Cisco certified with Cisco Certified Network Associate (CCNA) certification at a minimum
- At least 5 years (full time) experience troubleshooting and providing support in a large corporate networked computing environment with one of the following:
- 3 Years of recent experience working with two of the following -, Cisco VOIP, Firewalls and Switches at an intermediate level OR
- 2 Years of recent experience working with two of the following - Cisco VOIP, Firewalls and Switches at an intermediate level plus 1 year of Linux experience
- Proven ability in above average communication skills with substantial experience in dealing with users, specialists and service providers.
- Demonstrated ability to work independently with minimal supervision and in a team environment.
- Highly motivated and proactive individual required.
- Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
- Good knowledge of voice and data communications equipment (the ability to configure these devices is required). Experience and expertise with LAN, Wireless and WAN communication technologies, including in-depth knowledge of, TCP/IP, VPN, Cisco equipment and software, Windows and Linux.
- Above average knowledge in communications knowledge, some theoretical and mostly practical, to enable inter-connection and inter-working of systems over local wireless and wide area networks for data and voice together with wide knowledge of the range of communications software, hardware, media, services and facilities.
- Demonstrated good understanding of network architecture with the ability to diagnose and repair hardware and software problems.
Must show proficiency with operating system and network connectivity.
- Good knowledge of TCP/IP networking (ping, FTP, Telnet, SMTP and DNS) and its implementation in networked environments required.
- Demonstrated advanced troubleshooting skills in Windows environments.
- Knowledge of principles and techniques for a wide variety of microcomputer software applications, including spreadsheets, word processing, presentation graphics and e-mail/calendar.
- Ability to operate a variety of highly technical microcomputer and peripheral equipment.
- Learn and support new software and hardware in a demanding, multi-tasking environment.
- Read and comprehend network hardware and software documentation to solve technical problems.
- Operational knowledge of user and mail account administration on enterprise AD domains.
- Strong proven leadership, analytical and problem-solving skills in a high-tech environment.
- Experienced in tracking and managing multiple tasks simultaneously in real-time.
- Demonstrated ability to work will little direct supervision and effectively as a team member.
- Competency Testing will be conducted as part of the candidate selection process.
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.
The applicant must be able to meet the physical requirements of the position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team
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