Functions/acts as a work leader in the Support Services department to coordinate workflow in one or more of the following areas: Technical Services, Accessioning, Specimen Management and Referrals, data entry, results transmissions, customer services, switchboard, and administration. Responsible for reviewing and assigning work. Researches, troubleshoots, and follows-up on customer inquiries and problems. Troubleshoots and assists department employees in resolving problems. Keeps supervisor informed. Trains employees. Performs administrative duties as assigned by Supervisor. Knowledge of office equipment and computer experience required. Thorough knowledge of Customer Services procedures and operations. Requirements License/Certification/Education: Requires a High School Diploma or equivalent and 3+ years of applicable experience. Normally requires a Valid Driver's License along with a clean driving record. Shift 2 Schedule Mon- Fri 5pm to 1:30am and alternative weekends.
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