MC Amb: Diabetes Treatment Center (Full-time, Day Shift) -
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
The Manager-Diabetes Treatment Center exhibits strong business acumen and assists the director in providing administrative, human resource, and financial management of the Diabetes Treatment Center (DTC), a hospital-based outpatient clinic licensed under Loma Linda University Medical Center (LLUMC), a Magnet Recognized entity under the Loma Linda University Health (LLUH) system. The DTC is a mission-focused center of excellence and the preferred provider for diabetes education, management, and treatment with exceptional patient outcomes. Functions in a key operations role and collaborates with the director and medical director in developing, implementing, and maintaining the strategic plan and purpose for the DTC that is financially viable and congruent with Loma Linda University Health mission, vision, and values. Helps staff relate to the value and beneficial impact of daily service excellence practices. Partners with the multidisciplinary healthcare team to establish innovative approaches to patient access to care, treatment and education for the provision of whole-person care. Develops and maintains a collaborative, credible and trusting working relationship with the medical director, DTC leadership, administration, and the DTC Advisory Committee to build better healthcare and disease self-management for those affected with diabetes. Provides assistance to the clinical leadership team to maintain American Diabetes Association (ADA) recognition for outpatient diabetes education program and Diabetes Prevention Program recognized by the Centers for Disease Control (CDC). Assists the director in managing daily operations of other service lines operating out of the DTC sharing space and staff, e.g., wound care services, bariatric services. Collaborates with leadership to ensure compatibility between service lines and efficient patient centric operations for each. Reinforces excellent customer service as a primary objective in the design of integrated operations. Demonstrates behaviors which support excellence in customer service and satisfaction, patient safety and professionalism. Models expertise in service recovery methodologies and capably resolves issues from dissatisfied customers. Exhibits effective leadership skills that embrace team members that are not direct reports. Guides and motivates clinical and non-clinical personnel in building consensus and facilitating change in a dynamic environment. Furthers a work environment of caring and cooperation among a culturally diverse workforce and participant population served. Performs other duties as needed.
Bachelor's degree in business, administration, or healthcare related field required. Bachelor's Degree in Nursing preferred. Master's degree in healthcare related field preferred. Minimum of three years' experience in a business or clinic setting required. Minimum one year of supervisory experience preferred. None license required unless degree is in a clinical field that requires a license to practice in the state of California, then a current California license is required.
Substantial knowledge of business practices, finance, state and federal healthcare regulations and accreditation, performance improvement, quality, patient safety, and medical staff structure, and project management required. Demonstrates professional competency and ability to develop and champion department-specific performance improvement initiatives. Demonstrates a high degree of social skills in obtaining cooperation and support from a broad range of people with various levels of responsibility and ability to work effectively with physician, administrative, clinical and non-clinical staff. Knowledge and application of adult learning principles, management techniques, and problem-solving methodologies in a proactive and creative manner. Able to speak, read and write legibly in English (and Spanish preferred) with professional quality; use computer, printer and software programs necessary to the position, e.g., Word, Excel, Outlook, PowerPoint, electronic medical record, electronic event reporting program; relate and communicate positively, effectively and professionally with others; able to inspire and motivate others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach and collaborate; accept direction; think critically; use sound judgment based on factual information and business knowledge; work independently with minimal supervision; meet deadlines; perform basic math and statistical functions; demonstrate expert time management and effectively manage and prioritize fluctuating workload to meet position demands and aggressive deadlines; recall information with accuracy; pay close attention to detail; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, electronic records and written documents necessary to position; exhibit professional appearance and behavior at all times. Displays personal qualities such as kindness, compassion, understanding, integrity, respect, discretion and confidentiality.Additional Information
- Organization: Loma Linda Univ Medical Center
- Employee Status: Regular
- Schedule: Full-time
- Shift: Day Job
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