Medical Center: Patient Navigator-RN Neuro (Full-time, Day Shift) -
Our mission is to continue the teaching and healing ministry of Jesus Christ. Our core values are compassion, excellence, humility, integrity, justice, teamwork and wholeness.
The Patient Navigator-RN Neuro Diagnostic Lab, is an integral member of the multidisciplinary healthcare team at Loma Linda University Medical Center, a tertiary academic medical center with Magnet Recognition and Level 4 Comprehensive Epilepsy Center designation, the highest level of quality and excellence for epilepsy care. Demonstrates in-depth knowledge of the levels of epilepsy care as developed by the National Association of Epilepsy Centers (NAEC). Ensures patients and their families with an epilepsy or suspected epilepsy diagnosis are provided disease-specific information and guided efficiently and effectively through the continuum of care with kindness and compassion. Applies service excellence best practices to improve and sustain the patient and family experience and performance scores. Demonstrates expertise in service recovery methodologies and capably resolves issues expressed from dissatisfied customers. Collaborates with referring physicians and healthcare professionals to ensure seamless and timely patient referral. Performs the nursing process (assessment, care planning, intervention, evaluation) in accordance with LLUMC's established Professional Practice Model (Duffy's Quality Caring Theory) to achieve proficient individualized physical, psychosocial and spiritual wellness and provide compassionate bereavement support as appropriate. Intervenes as a patient advocate as necessary. Participates in Internal Review Board (IRB) approved epilepsy research under the guidance of the medical director or primary investigator. Collaborates with the medical director and members of the multidisciplinary team to develop and implement clinical practice policies, procedures and pathways that are parallel with best practices for all aspects of epilepsy care and treatment. Demonstrates expertise in database management and maintains databases as required by the NAEC. Produces reports and quality metrics to identify and monitor trends. Participates in quality improvement initiatives. Excels in implementing new knowledge, innovations and improvements in practice to enhance the patient experience and clinical outcomes. Exhibits refined interpersonal skills that portray professionalism and maximize excellence in customer service and safe patient care. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. This position serves in a dual reporting structure: a solid line to the Clinical Manager and a dotted line to the nursing Executive Director. Performs other duties as needed.
Bachelors of Science degree in Nursing required. Master's degree in Nursing preferred. Minimum of three years of experience in neuroscience nursing required with focus in epilepsy preferred. Active California Registered Nurse required(RN). Certified Neuroscience Registered Nurse (CNRN®) preferred. Basic Life Support (BLS) certification issued by the American Heart Association required.
In-depth knowledge of neuroscience nursing and epilepsy. Thorough knowledge of the levels of epilepsy care developed by the National Association of Epilepsy Centers (NAEC). Basic knowledge of healthcare regulations and accreditation required. Good understanding of data base management, able to enter and extrapolate data. Exhibits professional behavior at all times and works calmly and responds courteously when under pressure. Broad knowledge of principles of adult education, healthcare quality, patient safety, performance improvement, and regulatory standards. Ability to apply theoretical concepts to clinical practice and continually expands knowledge base and clinical skills with a focus in neuroscience nursing and epilepsy. Able to: read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position, e.g., Microsoft Office, Outlook, electronic event reporting program, established organization electronic medical record; perform patient care activities using proper body mechanics and safety precautions; comprehend and follow-through with instructions; operate, calibrate and troubleshoot equipment utilized for position. Able to: relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and enforcing policies; lead, supervise, teach, and accept direction; think critically and use good judgment; problem solve and collaborate with licensed care providers as necessary. Able to: work in a challenging clinical environment; demonstrate self-motivation; work independently with minimal supervision; communicate effectively in English in person, in writing, and on the telephone; think critically; perform basic math and statistical functions; compose written material; multitask and manage multiple assignments effectively; organize and prioritize workload; problem solve; recall information with accuracy; pay close attention to detail. Able to distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place and patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch.Additional Information
- Organization: Loma Linda Univ Medical Center
- Employee Status: Regular
- Schedule: Full-time
- Shift: Day Job
- Days of Week: Monday, Tuesday, Wednesday, Thursday, Friday
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