Lovesac Job - 44350087 | CareerArc
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Company: Lovesac
Location: Chicago, IL
Career Level: Associate
Industries: Not specified


Our Purpose

At Lovesac, we are committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds.

From Sactionals - The World's Most Adaptable Couch, to Sacs The World's Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill - which is good for families and our environment.


What We Believe:

Love. It is the name we live up to. It's purposefully and meaningfully woven into every aspect of our business. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We seek to promote love and happiness with all that we do. #LoveMatters

We are committed to working and succeeding by incorporating our Guiding Principles into everything we do:

We can all win together

Doing less and doing better

Were borrowing this earth from our children

Home is where life happens

Love Matters


The Role:

Currently, we are seeking to hire a Logistics Specialist. As a Logistics Specialist, you will be responsible for the movement of goods to, from and through our warehouses, 3rd party providers and customers. Being successful in this responsibility will assist in supporting an optimized supply chain and creating an exceptional customer experience.


This position is remote but will include limited travel to Corporate Headquarters in Stamford, CT and 3PL sites.


Summary of Key Job Responsibilities:

  • Collaborate with Sales, Customer Service, suppliers and logistics vendors to establish and meet requirements of internal/external customers.
  • Plan, rate, route, execute, track, schedule and/or report on the movements of goods to, from and between the company and 3rd parties. Ensures all aspects of the related processes are performed accurately, in a timely fashion and cost effectively.
  • Monitors shipment lifecycle milestones. Addresses exceptions and provides Management with resolution details. Interfaces with internal/external customers, suppliers, logistics partners and field operations to facilitate resolutions.
  • Initiate loss/damage claim processes. Verifies all claims are officially and correctly filed per negotiated guidelines. Confirms all claims are settled in an expedient manner.
  • Communicate directly with service providers and customers to address delivery-related concerns.
  • Responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards.
  • Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management.


Requirements & Qualifications:

  • Bachelor's Degree in Supply Chain Management, Logistics, or similar discipline or equivalent experience or combination of education and experience
  • 2+ years of experience in 3rd party multi-modal transportation (Parcel/trucking/rail/ocean/air)
  • 2+ years of experience in retail furniture or related industry preferred
  • Prior experience with TMS &/or delivery routing systems preferred.
  • Must be results driven and utilize knowledge to meet or exceed KPIs and goals.
  • Must have proven time management skills and quickly adapts to a changing business environment.
  • Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations.
  • Must take accountability and responsibility for your actions.
  • Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently.
  • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
  • Demonstrates strong analytical, mathematical and problem-solving skills.
  • Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand.
  • Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times.
  • Proficiency required in Microsoft Office: Word, Excel & PowerPoint.
  • Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation.
  • Consistent ability to work both remotely and report into Corporate Headquarters or designated retail touchpoint, as required and in accordance with Lovesac policies, CDC and State Guidelines.
  • Must possess a strong work ethic and exemplify The Lovesac Values:


Lovesac Core Values

Audacious Dreamers

Willing to sweep the floors



Aspirational Values

Customer Centricity

Only A Players

Executional Excellence



Table-Stakes Values




Insatiable Learning






Our Retail Touchpoints, including our website, are open seven days a week and require morning, evening, weekend and holiday availability.

Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.

Disclaimer: The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. The job may change as the business changes or customer need changes or may vary somewhat from location to location. Management retains the right, authority and discretion to add or change the duties of the position at any time. Associates must learn and observe applicable company policies and safe practices, as well as perform all duties assigned by supervisors. This job description does not constitute an employment contract.

To the extent an employee requires a reasonable accommodation in order to perform the duties of this job, please direct such requests to The Lovesac People Department.



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