The primary purpose of this role is to manage the day-to-day operations of Lowe's workforce management software, Kronos. This position initiates and oversees high-visibility projects that impact store labor scheduling productivity and delivers analytics and project insights to executive leadership. This role serves as the in-house subject matter expert for the Kronos solution, delivering results to ensure stores are staffed to provide great customer experiences. Focus is to maximize the value of the technology by increasing schedule effectiveness and driving labor productivity for retail stores.
Serves as a thought leader in terms of workforce management subject-matter expertise at Lowe's, incorporating industry trends to shape the organization's needs and capabilities of tomorrow.
Facilitates the implementation of strategic workforce management programs, leading cross-functional project teams to drive work to completion.
Delivers project solutions to ensure that scheduling, employee self-service, timekeeping, absenteeism, workforce analytics, and labor scheduling are optimized to meet Lowe's long-term goals.
Works autonomously to navigate the organization with little guidance to represent evolving workforce management needs, staffing capabilities, and roadmap initiatives.
Collaborates cross-functionally regarding financial planning and/or technology solutions to provide insight into the best utilization of business resources.
Operate as a subject matter expert (SME) to executive, field, and store leadership teams regarding store workforce analytics, workforce management systems, labor forecasting and optimized employee scheduling.
Recommends areas of opportunity for expense control and labor optimization to inform workforce management decisions made by business leaders in various functions.
Delivers informed insights to key stakeholders on higher-impact, higher-visibility projects.
Role will prepare presentation materials for executive leadership, identifying actionable insights and recommendations. Liaison for Staffing department, IT, and WFM software vendors.
Role is empowered to navigate through the organization and leverage their experience to drive workforce management technology advancements.
Manages, tracks and determines root causes related to technical issues.
Leverages strong analytical abilities to identify areas of opportunity and quickly move to solution design and deployment. Seen as the “go to” expert to provide expertise and simplify complex workforce management technical scenarios.
Identifies opportunities in scheduling and payroll management and partners with store leadership to address and find resolution.
Configure, test and implement new or existing enterprise systems with workforce management (WFM) solutions. Document and maintain processes for store WFM execution, including scheduling, forecasting and analytics.
Leverage strong project management skills from initial inception, to project coordination, through implementation, including measuring complete project realization.
Partner closely with HR to deliver on workforce management programs involving staff planning, proper mix of full-time/part-time labor, changes in wage & hour legislation, etc.
Oversees in-depth analysis on labor allocation, including use of complex statistical models, engineered labor standards, and field operations input to develop recommendations for executive leadership.
Bachelor's Degree in Operations Management, Industrial Engineering, Finance, Data Science, or a related field.
4+ years of experience related to workforce management, labor scheduling systems.
Kronos configuration experience related to scheduling, timekeeping, attestation, attendance, navigator, and genies.
Master's in Business Administration or Data Science, or a related field.
5+ years of experience related to workforce planning, data science, or data modeling; LEAN or Six Sigma Green Belt certification. Prior experience managing Kronos Workforce Management solution in a retail environment.
Proven experience in managing large, complex data analysis to arrive at workforce management insights.
Experience interacting and influencing senior leadership.
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving more than 18 million customers a week in the United States, Canada and Mexico. With fiscal year 2017 sales of $68.6 billion, Lowe's and its related businesses operate or service more than 2,390 home improvement and hardware stores and employ over 310,000 people. Founded in 1946 and based in Mooresville, N.C., Lowe's supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit www.Lowes.com#LI-CR1
Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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