Lumen Job - 36690286 | CareerArc
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Company: Lumen
Location: Poznań, Greater Poland Voivodeship, Poland
Career Level: Associate
Industries: Telecommunications, Broadcasting


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumens network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Located within the CFS organisation, Billing Operations are responsible for the accurate and timely invoicing for EMEA customers.

The Analyst will run reports and complete complex data analysis and must have a high level of accuracy on data input into financial systems.

The individual will need to demonstrate strong analytical skills and have the ability to thrive in a challenging environment with competing priorities.

This role will be responsible for identifying and implementing improvements to billing processes and complete trend and root cause analysis. Resolve errors within tight deadlines and managing/creating dashboards.

Be a strong communicator who can relay results to key stakeholders within CFS and wider business.

The Main Responsibilities

Manages billing provisioning systems to ensure that all orders are completed on time to invoice revenue within scheduled cycles.

Assist with Complex Queries and within set timescales. Escalates uncompleted orders and proactively chase missing information to maximise revenue each month.

Performs Moderate to Complex Billing Tasks, including formulating invoices, Analysis of data for reconciliations and ensures that billing meets the contractual requirements for customers.

Will liaise with or work directly with areas such as IT, Products, Account Team and system development teams to ensure any billing discrepancies are addressed and resolved.

Escalate missing feeds and missed revenue opportunities when issues occur.

Proactively seeks solutions and improvements to existing ways of working and drive automation projects.

Develops and recommends practical operational procedures in billing. Complete Decomposition on Credits and backbills and proactively seek solutions and improvements to existing ways of working and drive automation projects.

Provide Status reports, recommendations and risk/impacts to Management.

What We Look For in a Candidate

Strong analytical and problem-solving skills.

Demonstrated ability to work in a fast paced, constantly changing environment.

Excellent judgment and decision-making capabilities.

Deadline driven and detail oriented with a proactive attitude.

Confidence to communicate at all levels with many stakeholders.

MS Office Experience (Word/Outlook/PowerPoint/Excel/Power BI)

Requisition #: 237083

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. We participate in the A-Check Pre-employment Screening Program or the Electronic Employment Verification Program, depending on location.

When applying for an internal role, you must:
Have been in your current role, and employed by CenturyLink, for a minimum of twelve months.
Confirm to your Line Manager which role you have applied for.
Not have any current disciplinary action recorded against you.
Not be on a current performance improvement plan (PIP).

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