We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job TitleDirector, Product Management - Partnership, Consumer Clarity ProductMastercard's Cyber and Intelligence organization develops and delivers world-class security products and services for customers across the globe. C&I was established to safeguard all aspects of safety and security in payments with new products, services, and standards.
Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca Consumer Clarity (“Clarity”) changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend. The Director, Product Management – Partnerships, Consumer Clarity Product will lead the Partnerships business strategy and implementation for the Clarity product portfolio. This includes defining the product roadmap, driving product improvements, managing and operating the product in market, and monitoring the success of the product business, all in collaboration with engineering, marketing, and sales organizations. In this role, you will work closely with our partners to define and drive requirements, as well as guide business architecture and go-to-market execution, and be a primary advocate for the needs our partners. This position reports to the Vice President of Product.
This role requires a curious, thoughtful, and analytical person with drive and passion for payments, fraud, and partner experience:
Lead the rapid evolution of the Partnerships business and product strategy, and ensure that our rich value proposition is fully delivered
Take a data-driven approach to product enhancements, identifying areas of opportunity and contributing to the product roadmap, while prioritizing work to deliver against key areas of focus
Understand the Software Development Lifecycle and surface any barriers or obstacles to deliver capabilities on time and budget
Leverage data & dashboards to quickly identify Partnership performance challenges, making recommendations on proposed action plans
Be the market face for your areas of focus with internal global sales teams and Ethoca's partners
Establish and maintain strong two-way communication with our go-to-market teams, partners, and customers
Support the evaluation, piloting, and launch of new capabilities in support of partner needs
Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features, and functions to ensure consistent competitive advantage in the marketplace
Develop clear, convincing, and data-driven business cases for significant new growth investments
Incorporate an understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)
The ideal candidate will have broad and extensive experience with:
Experience in the Payments, Card Fraud, Ecommerce, or Financial Services space is desired – experience in Technology product management is a requirement
A deep understanding of Partnerships and the supporting ecosystems, from both a strategic and tactical/implementation perspective, that enable and accelerate one-to-many relationships
A solid understanding of technical concepts including the implementation and use of APIs, integration with third-party ecommerce platforms, and similar
Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results
Strategic, analytical, and systematic thinker who consistently drives continuous improvement
A proven ability to lead in a matrix environment
Experience contributing data-driven product ideas that were accepted for development and/or enhancement by senior leaders – optimally, experience leading a v1 product from ideation to launch
Experience building and launching products for worldwide markets
Committed to product management discipline and best practices – process-oriented, with a high attention to detail and quality on both internal team work and external products delivered to the market
Hands-on, resourceful, and nimble with a track record of turning strategy into execution and measurable outcomes
Strong verbal and written communication skills
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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