We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job TitleLead, Systems Support Engineer- Mac and MobilityMac/Apple device Support engineer with emphasis in design, implementation and support of Modern Device Management environment. Must have knowledge modern deployments, remote support and willingness to perform 3rd level support on Apple environment.
Day-to-day support activities for IT services, such as personal computer services or Mac server and Mac client application technologies. Other technology support areas could include Mac client and server operating systems, various core and non-core software applications, messaging/collaboration software's or services and physical device hardware or software installations, upgrades and maintenance activities. Support or lead minor departmental projects. Manage to financial and resource estimates.
Perform project or maintenance tasks with minimal guidance of management or upper level engineers.
PC and server hardware and software problem resolution services.
Test, Package and Deploy OS updates in the Mastercard Corporate environment.
Hardware testing and certification for Apple products at Mastercard.
Simple project management and project task fulfillment activities.
Financial management and cost control support services.
Familiarity and comfort with Shell scripting is a requirement.
Third Level Operational Support is required.
Document, communicate and provide training on new and emerging technologies in the Apple space.
Knowledge / Experience:
A thorough knowledge and understanding of computer technology and problem resolution procedures is required.
A thorough knowledge of Apple MDM and Jamf in a complex environment is a must.
Ability to follow documented processes and procedures with minimal supervision.
Project management experience will provide additional consideration.
Customer support and communications skills are required.
Any help desk or customer contact skills will also provide additional consideration.
Any JAMF certifications will also provide additional consideration.
Windows client/server software experience or certifications will provide additional consideration.
Bachelor's Degree with emphasis on information technologies or the equivalent job related experience.
Due to COVID-19, most of our employees are working from home. We've implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we're all in this together.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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