DescriptionSHIFT: No Weekends
Director of Patient Experience Medical City North Hills
The Director of Patient Experience serves as the stakeholder champion for setting the service culture of the organization to improve of satisfaction results across all customer groups in the organization. The patient experience champion manages data sets and reports related to customer satisfaction. These functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. Responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of Medical City North Hills. It is expected that the Director will effectively operate the department, continue the improvement of the department's processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate the department services into the organization's overall plan for the delivery of care and service.
Medical City North Hills is licensed for 164 beds, has over 300 physicians and 30 medical specialties. The ER has about 39,000 visits each year and is a Level III Trauma Center. We are also a Primary Stroke Center, perform Spine Surgery, and have a comprehensive Cardiovascular Services department. We are an accredited Cycle 5 Chest Pain Center with a Cardiac Rehabilitation program as well as have a Total Joint Replacement Program.
Benefits: We are proud to offer:
- Medical/Dental/Vision/Life Insurance Plans
- Paid Time Off
- Short Term & Long Term Disability
- Tuition Reimbursement
- Employee Assistance Program
- Employee Recognition Programs
- Discounted tickets at many local attractions
- Discounts to various retail stores and more….
Licensure/certification/registration: Bachelor's DegreeExperience Required:
Minimum of 2 years healthcare management experience. Patient Experience focus is preferred.Special Skills & Qualifications
Bachelor's degree required, Masters preferred, Certification in Patient Experience preferred
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