Medifast Job - 39274141 | CareerArc
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Company: Medifast
Location: Baltimore, MD
Career Level: Mid-Senior Level
Industries: Healthcare, Pharmaceutical, Biotech

Description

Title

Manager, Technical Operations
Job ID

2021-3902
Job Location

US-MD-Baltimore US-UT-Lehi
Job Category

Customer Service/Support
Type

Regular Full-Time
Shift

N/A
Location : Location

US-MD-Baltimore
Job Post Information* : Posted Date

4/21/2021
Job Post Information* : External Company Name

Medifast, Inc.
Job Post Information* : External Company URL

www.medifast1.com
Location : Postal Code

21202
Location : Address

100 International Drive
Additional Posting Locations

US-UT-Lehi
Job Post Information* : Post End Date

Telecommute

Qualifications

  • Bachelor's Degree or equivalent work experience;
  • 4 - 7 years supervisory experience required;
  • 3 - 5 years of business administration or technical expertise required
  • 3 - 5 years of training, educational, or communications experience required;
  • Strong leadership skills with the ability to effectively manage and influence a diverse work group;
  • Must have strong written and verbal communications skills;
  • Strong creative spirit regarding IT solutions/ the ability to “think outside of the box” for ways to improve the Client and Coach experience as it pertains to technology
  • Demonstrated ability to proactively offer solutions to address workflow inefficiencies and problem resolution;
  • Proven ability to exercise flexibility and resourcefulness in challenging situations;
  • Demonstrated ability to manage activities with the appropriate sense of urgency;
  • Knowledge of current OPTAVIA IT platforms or similar systems or a strong ability to learn said systems to a proficiency level;
  • Intermediate experience with Microsoft Excel preferred (developing/organizing worksheets, basic formulas, charts);
  • Proficiency using Microsoft Word is preferred;
  • Experience using Microsoft PowerPoint is helpful;
  • Travel 10%.

#LI-LW1



Responsibilities

  • Achieves overall client and coach satisfaction with Operations Support team-based on set KPI per week, month, quarter and year+.
  • Works with the Senior Manager, Technical Operations to determine impact of current operational challenges and voice recommendations on behalf of coaches and Clients
  • Increases team operational efficiencies and process streamlining with a focus on optimizing resources
  • Conducts effective one/one meetings with staff members, as appropriate, to review performance, KPIs, and acknowledge successes.
  • Prepares and delivers monthly report on the team's performance (log), top issues, and the resolution.
  • Provides project management coordination for client and coach facing initiatives.
  • Develops and maintains status as a subject matter expert in all facets of OPTAVIA, Policies and Procedures, Compensation Plan, and business rules pertaining to Special Operations.
  • Conduct an ongoing review of Standard Operating Procedures (SOPs) and updates/modifies, as appropriate.
  • Attends multiple meetings regarding OPTAVIA's client and coach experience along with future IT platforms to offer guidance for optimization
  • Promptly responds to and resolves escalated inquiries from clients, coaches and corporate executives. Appropriately escalates if resolution exceeds set expectations
  • Other duties as assigned.


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