This position has 24/7 accountability for the overall operational of one or more patient care units, including daily operations, implementation and development of programs and procedures. Responsible for the performance of unit employees and departmental outcomes.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Administration: Manages operations of all unit activities. Oversees coordination of patient care across levels of providers.
a. Assures departmental processes are utilized when planning/delivering patient care.
b. Regularly rounds on staff and patients, identifies issues and helps to solve problems, or provides resources for problem solution.
c. Assures adequate supplies are available.
d. Aides in development, implements and manages new product lines in accordance with marketing strategies, consistent with patient and MGH needs.
e. Monitors quality of documentation and completion of database.
f. Ensures staff works effectively with care providers both inter and intra departmentally as well as outside agencies.
g. Monitors contract staff and gives input to evaluations.
h. Monitors the effective and efficient use of supplies
i. Attends meetings or delegates to staff.
j. Acts as a unit or departmental resource with regard to assessment and treatment issues, journey, PI / RM, The Joint Commission, etc.
k. Assists in evaluating and formulating policies, procedures, protocols and standards of patient care in area of responsibility.
l. Manages the budget to include salary/non-salary, capital expenditures, and is accountable for all variances
m. May assist in developing and implementing marketing strategies aligned with MedStar and MGH goals and objectives.
n. Timely follow up on SoftMed, quality initiatives and patient experience survey information.
o. Plans for and facilitates staff members to attend competencies and any other mandatory training.
2. Management of Staff: Manages assigned staff.
a. Participates and holds staff accountable for journey policy and process
b. Promotes, recognizes and rewards performance that supports vision, mission and goals and the standards of behavior.
c. Coaches Charge Nurses and other staff on a continuing basis to maximize staff strengths and individual talents.
d. Promotes and ensures team approach among staff
e. Assists Director in identifying learning needs of the staff and developing action plans as indicated.
f. Submits completed personnel performance appraisals, evaluations and other pertinent forms on time.
g. Applies personnel policies in a consistent, fair and equitable manner utilizing progressive discipline as necessary.
h. Ensures that a safe and comfortable environment is maintained for patients, visitors and health care providers.
i. Ensures staff compliance with all mandatory licensure, certifications, training and education, etc.
j. Participates in the orientation planning for new employees. Provides feedback to orientee and preceptor on performance and assists in developing performance action plan.
k. Objectively interprets hospital policy to staff.
l. Submits yearly goals and quarterly accomplishments and action plan.
m. Participates in interview process and facilitates staff involvement
3. Management of Quality Improvement: In collaboration with the Director assists in providing a uniform level of high quality patient care.
a. Acts as liaison and collaborates with staff, physicians, ancillary departments and vendors to provide for quality patient care.
b. Provides service recovery when indicated with patients, visitors and physicians.
c. Oversight for the case management of patients in collaboration with Resource Management and ancillary departments as related to discharge, LOS
d. Accepts Charge Nurse role in times of high census or staffing shortages.
e. Resource for computer based operations including patient care monitoring systems and MAK applications
f. Active participation and implementation of Patient Safety Goals and other related quality initiatives.
g. Uses the nursing process to assess, identify, plan, implement, and evaluate systems and processes for improvement
h. Evaluates and assesses strategies for effectiveness on a continuous and proactive basis.
i. Assures unit specific competencies are maintained.
4. Development: Maintains current knowledge, certification, and licensure.
a. Identifies learning needs in self and initiates actions to address these education needs.
b. Attends continuing education programs in order to maintain certification as indicated.
c. Attends hospital sponsored training programs as required by the department
d. Maintains CPR certification and meets all mandatory obligations.
5. Organizational knowledge: Participates in the development and attainment hospital goals through the Annual Operating Plan (AOP).
a. Participates on inter-departmental teams and committees, communicating unit knowledge as appropriate
b. Provides department/unit with information and knowledge acquired during participation with interdepartmental teams and committees.
c. Demonstrates a constructive approach during all interactions with staff, supervisors, and managers both inside and outside the unit.
6. Department/Unit Specific Performance Standards
a. Knowledge in management, and the care of the patients.
b. Must have experience developing and maintaining close collaborative relationships with physicians.
c. Experience in development and evaluation of care paths to reflect the most current recommendations.
d. Ability to multi-task and manage more than one diverse area of responsibility.
e. Experience in interacting with physicians from multi-specialty backgrounds and able to act as a buffer between conflicting interests keeping the patient as the center of decision making.
f. Good interpersonal skills and able to effectively interact with entities outside the hospital.
g. Proven ability to effectively manage personnel from various levels of disciplines and various levels of organizational commitment.
h. Proven ability to interact with people under high stress situations
- BSN required
- Preferred certification in area of specialty or nursing administration
- Ability to read, write, speak, and comprehend English.
- Basic Computer skills to perform data entry and to create documents
- Computerized clinical information systems: Clinicians View, Chart View.
- HIPAA policies on Confidentiality
- A minimum of 3 years supervisory experience in a healthcare setting.
#IND123About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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