A healthcare team member who performs designated clerical duties at the unit level relating to communication, updating and organization of information. Responsible for reporting pertinent information to the immediate supervisor and responding to inquiries and requests from staff, physicians, families, other departments/disciplines, etc.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Technical: Supports work of the department by performing clerical and secretarial tasks.
a. Transcribes physician orders and completes associated paperwork.
b. Compiles paperwork and inputs specified computer data related to admission, discharge, transfer or expiration of a patient.
c. Maintains patient records per hospital policy and reviews for completeness as needed throughout treatment (e.g. prior to surgery, transfer, and discharge).
d. Obtains and files results from lab, radiology, physician office, etc., as needed.
e. Files and prepares paperwork as directed by supervisor.
f. Prints schedules, reports, and patient data as requested.
2. Communication: Supports work of the department by facilitating transfer of information.
a. Answers and directs all phone calls; takes messages as needed.
b. Greets all persons coming to nurses' station, answers inquiries, offers direction and assistance, takes and relays messages, run errands.
c. Exchanges information with other units/departments, physician offices, etc., as requested.
d. Relays patient/family requests to appropriate unit staff.
e. Initiates phone calls, pages, and codes as directed.
f. Uses appropriate means to communicate with other unit staff (Vocera, overhead paging, etc.)
g. Confirms and communicates scheduling of procedures/therapeutic services.
3. Finance: Supports department by posting charges.
a. Completes appropriate requisitions/computer entries for consults, diagnostic tests, and therapeutic services for patients and coordinates appointments with respective departments.
b. Inputs data for patient charges.
c. Maintains unit supplies and orders same using online requisition system (e.g. Lawson) or other approved process.
4. Development: Maintains and updates current knowledge.
a. Conducts all duties within legal boundaries of position and according to hospital policy and procedures.
b. Works with supervisor to identify learning needs and takes actions to address these needs.
c. Attends hospital sponsored training programs as required by the department.
d. Meets all mandatory obligations
5. Organizational knowledge: Works effectively within and between departments.
a. Participates on intra/inter-departmental teams and committees, communicating unit knowledge as appropriate.
b. Provides department/unit with information and knowledge acquired during team and committee participation.
c. Demonstrates a constructive approach during all interactions.
d. Serves as a unit resource within areas of responsibility
6. Department/Unit Specific Functions and Duties
a. Completes other tasks within realm of position as assigned.
â–ª High School Diploma or equivalent work experience
â–ª Completion of unit clerk course preferred
â–ª Ability to read, write, speak, and comprehend English.
â–ª Understanding of medical terminology.
â–ª Moderate computer data entry skills.
â–ª Ability to use computer applications such as clinical information systems (e.g. Clinicians View, Chart View, GE Manager, GE Scheduler,, scheduling software, e-mail, intranet, requisitioning systems (e.g. Lawson).)
â–ª Use of copy equipment and fax machine.
â–ª HIPAA policies related to confidentiality.
â–ª 1 year of work experience
â–ª Hospital experience preferred, particularly in area related to unit specialty
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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