Mercy Cedar Rapids Job - 44339990 | CareerArc
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Company: Mercy Cedar Rapids
Location: Cedar Rapids, IA
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech


  • Summary
    • This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
  • Job Duties/Essential Functions
    • Job Duties
      • Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
      • Prepares incoming medical record information for provider visit.
      • Retrieves and disburses messages.
      • Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
      • Provides patient education as needed for the scheduled test/procedures.
      • Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
      • Responds to medical record requests in a timely manner.
      • Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
      • Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
      • Cross covers for other clerical staff as needs arise.
      • Maintains work area in a clean, neat and orderly manner.

    • Department Specific Duties
      • Maintains physician schedule in the scheduling software and in outlook.
      • Orders office supplies.
  • Knowledge, Skills and Abilities
    • Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
  • Professional Experience
    • One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
  • Education
    • High school diploma or equivalent, or relevant work experience required.
  • Licensure, Certification, Registration
    • N/A
  • Physical Demand Requirements
    • Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

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