Scheduling Coordinator, Hospice Job Listing at Mercy Cedar Rapids in Cedar Rapids, IA (Job ID 16430)

Description

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.   Job Duties

• Limited assistance during patient transfers
• Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
• Receives and directs visitors within the department as indicated
• Organizes and prioritizes daily work effectively
• Implement changes and assists with revisions on patient orders and requests
• Completes data entry from procedural records in an accurate and timely fashion
• Coordinates scheduling patients
• Receives and handles telephone communications accurately and timely

• Coordinates scheduling for needed areas
• Calls in staff for emergency cases as indicated
• Refer conflicts and procedural questions to Administrator/Nursing Supervisors
• Responds to real/potential problems based on urgency related to patient needs
• Reviews and updates visiting clinician schedules
• Utilizes computer system to run requested reports Nursing Supervisors, Administration and clinical staff, as needed

• Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
• Creates welcoming environment for all healthcare team members
• Remains focused in stressful situations and performs multiple tasks quickly
• Handles multiple priorities in a distracting environment
• Ability to work in proximity to others
• Manages anger/fear/hostility

• Two years of health care and/or secretarial experience preferred
• Strong computer skills required

• High School Diploma Required
• Medical Assisting Diploma, Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred

• American Heart Association Basic Cardiac Life Support (BCLS) required