Mercy Cedar Rapids Job - 45379156 | CareerArc
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Company: Mercy Cedar Rapids
Location: Cedar Rapids, IA
Career Level: Entry Level
Industries: Healthcare, Pharmaceutical, Biotech


This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.   Job Duties

  • Limited assistance during patient transfers
  • Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
  • Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
  • Receives and directs visitors within the department as indicated
  • Organizes and prioritizes daily work effectively
  • Implement changes and assists with revisions on patient orders and requests
  • Completes data entry from procedural records in an accurate and timely fashion
  • Coordinates scheduling patients
  • Receives and handles telephone communications accurately and timely
Department Specific Duties
  • Coordinates scheduling for needed areas
  • Calls in staff for emergency cases as indicated
  • Refer conflicts and procedural questions to Administrator/Nursing Supervisors
  • Responds to real/potential problems based on urgency related to patient needs
  • Reviews and updates visiting clinician schedules
  • Utilizes computer system to run requested reports Nursing Supervisors, Administration and clinical staff, as needed
Knowledge, Skills and Abilities
  • Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
  • Creates welcoming environment for all healthcare team members
  • Remains focused in stressful situations and performs multiple tasks quickly
  • Handles multiple priorities in a distracting environment
  • Ability to work in proximity to others
  • Manages anger/fear/hostility
Professional Experience
  • Two years of health care and/or secretarial experience preferred
  • Strong computer skills required
  • High School Diploma Required
  • Medical Assisting Diploma, Associate of Applied Science Degree preferred
  • Medical Terminology strongly preferred
Licensure, Certification, Registration
  • American Heart Association Basic Cardiac Life Support (BCLS) required

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