We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.
At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.
Primary Function Provides the planning, design, acquisition and implementation of the company's voice and data network services. Evaluates business requirements to develop and implement solutions. Conducts project planning, cost analysis and vendor comparisons. Performs traffic study analysis to determine best configuration of systems Manages infrastructure related to voice and data networks including related hardware and software to ensure availability, recoverability, performance, integrity and supportability through production support and maintenance of existing network and development and implementation of network enhancements All positions in this job family participate, to some degree, in the following activities:
- Production Support – administering, monitoring, troubleshooting, configuring, enhancing and providing advanced customer support for the existing voice / data network system
- Deployment / Implementation – planning and executing network designs. configurations or enhancements to existing voice and data network services
- Design – researching, recommending and designing new technologies, new configurations and enhancements to existing voice and data networks; providing consulting advice to customers on the capabilities of the network environment
Career Level Dimensions
Manages routine processes in Teams experiencing predictable technology evolution
Estimates long-term staffing needs
Manages a team of professional level subordinates
Manages pre-established budget in accordance with functional and business objectives
Assignments are defined in terms of activities and objectives. Work is reviewed upon completion for adequacy in meeting objectives
Interactions typically concern resolution of operational and scheduling issues
Decisions impact work processes and outcomes
Actions at this level can cause/ prevent serious delays and expenditure of significant additional people and funds
Customer Relationship Management
Accountable for addressing customer needs through individual action or with a warm handoff
Proactively seeks improved relationships with customers and identifies business needs that require single-department, complex solutions
Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:
Education: Bachelor's degree in related field, specialized training, or equivalent work experience
Experience: Five (5) years of relevant technical or business work experience Experience overseeing project teams and/or work processes
We'll Support You at Work and Home
Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds to benefit-eligible co-workers, including those working 48 hours or more per pay period!
What Makes a Good Match for Mercy
Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.
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