- Manages the daily operations of the service delivery in the Lombardi Clinic. Ensures that all services are performed to established hospital and ONS Standards. Oversight of all Clinical Personnel in these areas through direct supervisory reports, inclusive of Clinical Nurse Coordinator Team, Lead Certified Office Medical Assistant and Certified Office Medical Assistants. These functions are performed in accordance with all applicable laws and regulations and MedStar Georgetown University Hospital's philosophy, policies, procedures and standards.
- Education/Training:Graduate of an accredited School of Nursing, BSN degree required. Master's degree preferred or enrolled and actively pursuing degree.
- Experience:A minimum of five years of clinical experience in oncology, with ambulatory experience and previous supervisory/managerial experience preferred.
- License/Certification/Registration:Current license as a Registered Nurse in the District of Columbia. OCN Certification preferred or immediate plans to obtain OCN certification.
- Knowledge, Skills & Abilities:Excellent interpersonal, organizational, and communication skills. Skill in anticipating and reacting calmly to emergency situations. Skill in identifying problems, and researching, and recommending resolutions. Skill in exercising a high degree of initiative, judgment, discretion, and decision making. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to plan, prioritize, organize and direct the work of others.
- Oversees and manages the care and delivery activities of the outpatient Lombardi Clinic areas of the Lombardi Cancer Center. i Inclusive of but not limited to: recruiting, hiring, orienting, training, coaching, counseling and terminating associates as delegated by the Director. Supervises and evaluates the overall daily functioning of each area. Prepares and modifies assignments to meet patient care requirements. Anticipates and organizes opportunities for staff education and training. Responsible for oversight and evaluation of staff.
- Liaises with all facets of the Lombardi Clinic operations team to ensure safe and efficient clinic flow activities. Responsible in delegating day to day operations needs to appropriate staff and adjust numbers accordingly. Responsible for ensuring staffing levels and patient volume are kept in safe range, including making scheduling changes, assignment changes, etc.
- Responsible for all aspects of patient experience data collection and monitoring, including development and execution of improvement plans. Responds to patient experience issues in a timely fashion. Documents concerns and complaints using hospital processes. Helps to resolve issues in real time. Builds confidence and trust by exhibiting positive patient experience behaviors. Monitors patient experience surveys and reporting tools to identify trends and opportunities for improvement. Follows through on patient complaints internally and externally.
- Identifies trends in volume and clinical growth and works to support these growth initiatives.
- Continually monitors and evaluates the quality of care and services provided. Identifies QA/QI indicators for service and participates in data collection and analysis related to indicators. Identifies and re-enforces issues related to modification in practice and standards of care. Ensures staff compliance with policy changes and regulatory mandates.
- Acts upon recommendations of clinical staff for service improvement. Leads problem solving activities to ensure that services rendered are performed according to established standards.
- Coordinates and collaborates with physicians, nursing staff, patients and families and other Hospital departments in regards to clinical operational activities of the unit. Ensures that all services meet and comply with licensure, accreditation, and Joint Commission standards\\ Collaborates with the Clinical Research Management Office (University arm of oncology clinical research), to ensure compliance with requirements of MedStar Georgetown University Hospital Policies and Procedures.
- Responsible for ensuring annual competency and orientation education of staff is performed within designated timeframe. Works closely with Oncology Educator to ensure that professional development is realized.
- Works with key stakeholders to help establish, develop and amend clinical practice guidelines that are consistent with ONS and/or NCCN established standards.
- Perform as a “working manager” if needed, taking patient assignments and/or troubleshooting clinical issues independently of staff as conditions warrant.
- Assumes other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all-inclusive.
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research. Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team. MedStar Health offers diverse opportunities for career advancement and personal fulfillment.
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