Michigan Preparatory Virtual School Job - 39223026 | CareerArc
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Company: Michigan Preparatory Virtual School
Location: United States of America
Career Level: Associate
Industries: Government, Nonprofit, Education


Bring your passion for influencing and supporting our youth to National Heritage Academies (NHA) as a Technology Administrator to one of our NHA partner schools.


About Us

In our schools you will find bright colors, smiling faces, and opportunity. While working at an NHA partner school you will make a difference in the lives of our over 500 students. You will gain invaluable experience and have fun along the way. Here are a few ways we grow and celebrate together; NHA professional development opportunities, a company-wide March Madness tournament, and spirit contests amongst staff during designated appreciation weeks.

The Technology Administrator will provide teacher, student and family technology support and ensure educational  technology at the school is operational and well-managed. The ideal candidate has experience with a variety of school instructional platforms including the designated Learning Management System (LMS), classroom management software, and educational technology certifications such as Certified Google Teacher and Trainer. The candidate is customer oriented, a problem-solver, adaptive, innovative, and is organized.  


School technology coordination is needed to keep the school's educational technology and network infrastructure  in working order. In partnership with NHA's IT Department, the Technology Administrator will manage the  deployment and life-cycle of NHA-provided hardware and perform intermittent troubleshooting to the hardware and  network infrastructure. Hardware management will include distribution and maintenance of student and staff  physical assets (i.e. Chromebooks, Laptops, Document Cameras, etc.). This staff member will also help students access online educational applications by managing the school's Clever Student Portal and customize online access for students at their school by managing LMS, applications and systems settings. Technology training for students and staff, facilitated by this staff member will be crucial to successful use of instructional platforms and devices. Oversight of the virtual classroom management tool via school administration site.  The Technology Administrator will support all online testing technology. Additional duties may be assigned by school leadership. 


Essential Duties and Responsibilities: 

*This position will sit out of our Service Center in Grand Rapids, MI. 

IT Department / School Technology Liaison  

  • Serve as the primary contact between the school and NHA's IT Department at the Service Center to create awareness and alignment between the NHA Technology Model and all technology implementations at the  school. 

  • Be a liaison for all things related to technology at the school by being the voice of NHA's IT Department in  order to effectively communicate and apply NHA's Technology Model to desired school-based technology  implementations. 

  • Work with school leadership to develop long-range goals for the school technology program by participating  in strategic planning meetings and technology decisions at the school level.  

  • Offer pre-implementation guidance on how new technologies will work and be supported; in alignment with  NHA's Technology Model. 

  • Effectively communicate new software releases and technology changes to school staff through the most appropriate medium(s): email, updates at staff meetings and professional development sessions. 


School Technology Management 

  • Create and maintain updated inventory of all building technology which differentiates between technology provided and grant-funded resources.  

  • Manage a successful technology refresh by communicating device needs to the Service Center and  preparing technology for removal, replacement and deployment. 

  • Manage Chromebook user settings via the Google Admin Console to block websites identified by the  school, in addition to the Internet filters enforced by the Service Center, and push unique Chrome apps and  extensions to users at the school. 

  • Manage school's Clever Student Portal by customizing the layout of the homepage, assigning links to  appropriate users, and providing staff training on operating the Clever Portal. 

  • Manage the school's Learning Management System (LMS).

  • Manage the school's digital classroom management system.

  • Monitor student and staff online presence.


School Technology Support  

  • Develop and implement school-wide procedures for supporting staff in troubleshooting and resolving  technology issues. 

  • Support teacher setup of instructional technology and hardware.

  • Provide technology training to stakeholders.

  • Support the systematic process for distribution, inventory, collecting and refreshing student devices.

  • Manages and logs Device Agreement Form and Acceptable Use Policy (AUP).

  • Provide technology support for students and families.

  • Systematically troubleshoot NHA-provided hardware to the source of the issue by swapping out parts and  performing basic troubleshooting procedures and order replacement equipment from NHA's Technology  Support Center as needed. 

  • Manages device warranties/ insurance, cost fee schedule and fee collection processes.


Online Testing Technology Support 

  • Act as the technology testing coordinator. 

  • Prepare technology for use during state testing, and any other online testing, by ensuring the Chrome  Operating System on each Chromebook is the latest version and the latest version of the testing  application is installed and functional on all testing devices.  

  • Ensure school has hardware needed to support access for all learners; such as mice, headphones, large display monitors and enough devices for each testing session. 

  • Provide technology troubleshooting support for all online testing. 

  • Attend all state-provided and NHA-provided technology training to support online testing. 

  • Ensure testing repair requests are submitted in a timely manner.


Education/License/Experience Requirements:  


To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The  requirements listed below are representative of the knowledge, skills, and abilities required.  


Minimum Qualifications 

  • Ability to explain technical concepts to non-technical people 

  • Ability to provide training to customers

  • Ability to lead others

  • Ability to evaluate processes and implement improvements

  • Strong verbal and written communication skills

  • Highly organized

  • Ability to see the big picture, as NHA works with large scale solutions

  • Experience with Microsoft solutions

  • Ability to think quickly on feet

  • Strong customer service skills, a positive attitude, and a win-win mindset

  • Desire to learn, expand personal skill set, and share knowledge


Preferred Qualifications 

  • Bachelor's Degree or 3-5 years of professional experience in technology support, deployment, or administration

  • Experience with Chromebooks

  • Experience with Cisco voice and or network solutions

  • Experience with classroom technology solutions (i.e. student LMS, educational software)

  • Experience working in an educational setting, interacting with staff, students, and families


Supervisory Responsibilities: 




Physical Demands: 


The physical demands described here are representative of those that must be met by an employee to  successfully perform the essential functions of this job. Reasonable accommodations may be made to enable  individuals with disabilities to perform the essential functions.  


While performing the duties of this job, the employee is regularly required to talk or hear. The employee  occasionally is required to sit; use hands to handle; and reach with hands and arms. The employee is  frequently required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds  (i.e. AV/VCR Carts, boxes of supplies). The employee must occasionally climb ladders or crawl under /  behind desks to troubleshoot equipment. Specific vision abilities required by this job include close vision,  distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee is required to hear from a distance and to identify voices and understand communication with background  noise. This position requires the individual to meet multiple demands from several people and interact with  the public and other staff. The employee may be required to travel throughout the state of Michigan to perform duties.  Travel will be 50% of duties.


Work Environment:  

*This position will sit out of our Service Center in Grand Rapids, MI. 

The work environment characteristics described here are representative of those an employee encounters  while performing the essential functions of this job. Reasonable accommodations may be made to enable  individuals with disabilities to perform the essential functions. 


While performing the duties of this job, the employee is occasionally exposed to wet, cold and/or humid  conditions and outside weather conditions. The noise level in the work environment is usually moderate.  The hours of work vary due to simultaneous demands, customer expectations and changing priorities.

Company Information

NHA is a charter school management company that operates 80 schools in 9 states. We are committed to our mission of “challenging each child to achieve…” and we pride ourselves on our students' ability to achieve high results in later education based on the foundations gained in grades K-12 at NHA.



To learn more about our core values, please click here.

National Heritage Academies is an equal opportunity employer.










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