Mr. Cooper Job - 31567344 | CareerArc
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Company: Mr. Cooper
Location: Irving, TX
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


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Ready to be a Cooper too? This might just be right up your alley!

We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.

The following job description is designed to summarize certain essential information about a job. It is not designed to be a comprehensive or detailed task list for any particular job. This job may have individual or multiple incumbents, each of whom may perform somewhat different specific job duties or tasks consistent with the general function of the Job. Incumbents may be required to perform duties or support functions other than those listed on this job description as needed. The Company may amend a job description at any time with or without notice.


Under the general direction of the AVP Operations Issues Mgmt, this individual will be responsible for performing professional‑level root cause analysis and resolution of Originations issues. This individual will be responsible individually for reporting, reviewing and analyzing audit findings, government insuring defects, capital markets defects and any other loan deficiencies which would impact any financial, operational and/or compliance programs per company policies and procedures.


Adhere to general work requirements Serve as subject matter expert within the team and apply specialized knowledge to support the organization's vision and direction Respond to NORs and Pre-Endorsement issues and elevate as applicable Knowledge of FHA connection and the VA portal, reporting and insuring requirements Knowledge of FHA and VA programs and guidelines Act as a liaison with Correspondents to resolve insuring and audit response escalated items Work with billing, accounting, repurchase, operations, risk, qc and any other internal business partners on insuring and audit findings. Work with sites, individuals and third parties to obtain missing documentation for insurance defects and binders Assist with defective loan resolution and document remedy for loan sales, capital markets, audits, investors, agencies etc.. Trend and track errors for training and remediation opportunities Train and assist department peers Work on special projects as assigned by management Act as a team resource Perform other duties as assigned


  • Strong interpersonal and networking skills
  • Ability to lead staff, provide insight and guidance toward established benchmarks, regularly monitor results to ensure objectives are met, and coach staff to maximize performance.
  • Ability to prioritize tasks and take charge of projects and drive resolution of issue within time frame provided.
  • Knowledge of Origination policies and procedures, process flow, and operating systems.
  • Capably of gathering, analyzing, and evaluating facts; along with preparing and presenting concise conclusions.
  • Excellent written and verbal communication skills
  • Maintain confidentiality according to internal policies and non-public information confidentiality laws and regulations.


  • Four years Mortgage loan production experience.
  • Experienced with FHA, VA, USDA, FNMA and FHLMC guidelines
  • Proficient with Microsoft Office to include Excel, Access, Visio and PowerPoint.


No special physical requirements required

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Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

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