Mr. Cooper Job - 31378663 | CareerArc
  Search for More Jobs
Get alerts for jobs like this Get jobs like this tweeted to you
Company: Mr. Cooper
Location: Santa Ana, CA
Career Level: Mid-Senior Level
Industries: Banking, Insurance, Financial Services


When you click 'Apply', you will need to click on 'Create Account'. By creating an account, you will be able to view your applications and their statuses. Your password must contain 8 characters, 1 upper case letter, 1 number and 1 special character. Please make sure your name is formatted correctly and not in all uppercase. Check It Out!

Ready to be a Cooper too? This might just be right up your alley!

We're here to keep the dream of home ownership alive. Oh, and while we're at it, we're determined to change the lending industry itself. It's simple, but it won't be easy. And we'll need a great team behind us. (That's where you come in.) We want to show the world that transparency, candor and collaboration aren't just good values. They're good business. Working here isn't for people who want to punch a clock. It's for people who want to punch a hole in the status quo. Come join us. And make a difference instead of just a living.


Develop business and establish strong customer relationships in the Wholesale channel. Make routine and consistent customer office visits to sell products. Oversee customer sign-up process, partner existing customers into active relationships, and manage the collection of bills. Ensure prompt and efficient service to customers as liaison between customers and operations. Manage assigned pipeline to ensure timely and efficient action. Coordinate delivery of accurate loan closing documents. Verify all procedures are applied to pipeline loans being cancelled or denied. Responsible for service to the customer while meeting production goals as established. Work under general supervision and report to Manager, Regional Sales.

  • Adhere to general work requirements
  • Manage pipeline to ensure adherence to company lending and service standards
  • Build a Wholesale business that is focused on customers and best efforts
  • Oversee the sign-up process of new customers
  • Ensure existing customers are partnered into active relationships
  • Manage the follow up and collection of bills related to the customer's contractual obligations
  • Communicate with customers to provide status of loans
  • Remain current on company requirements and ensure compliance
  • Work with production coordinator to ensure accurate and timely service to customer
  • Maintain clear, consistent line of communication between the customer and the production coordinator
  • Recommend the restructure of files as necessary
  • Provide training to other AEs if directed
  • Perform other duties as assigned


  • Good verbal and written communication skills
  • Ability to provide outstanding customer service in fast-paced environments
  • Proficient working knowledge of computerized applications such as word processing, spreadsheet, database, presentation software, email and specialized business applications software
  • Presentation skills necessary to effectively communicate, update, persuade and/or facilitate discussions with all levels of management
  • Interpersonal skills necessary to establish and maintain effective working relationships with coworkers, other business areas and government agencies as required
  • Ability to:
    • read and interpret complex reports and documents
    • assimilate and interpret various sources of data and provide and make decisions on recommendations to executive management to solve highly complex problems from start to finish
  • Planning and organizational skills necessary to coordinate workload around multiple assignments
  • High school diploma or GED
  • Bachelor's degree or equivalent work experience
  • 3-5 years of experience working in a production residential lending environment

Job Requisition ID:


Job Category:


Primary Location City:

Santa Ana

Primary Location Region:


Primary Location Postal Code:


Primary Location Country:

United States of America

Posting Organization:

Mr. Cooper

Line of Business:

Originations - Dallas

Additional Posting Location(s):

Cypress Waters - Dallas, TX, Home - New York

Alternate Requisition:


Visit our Media Room to learn more about Mr. Cooper, the largest non-bank mortgage servicer.

For further information or to apply online click ”Apply” below

 Apply on company website