Noblis Job - 39817920 | CareerArc
  Search for More Jobs
Get alerts for jobs like this Get jobs like this tweeted to you
Company: Noblis
Location: Fort Meade, MD
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

Qualifications

  • At least 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor's degree in a technical discipline from an accredited college or university is required.
  • Five (5) years of additional hardware engineering experience may be substituted for a bachelor's degree.
  • TS//SCI clearance with Polygraph clearance required.
  • Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
  • Analyze and resolve complex problems associated with server hardware, applications and software integration.
  • Provide support for implementation, troubleshooting and maintenance of IT systems.
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
  • Manage the daily activities of configuration and operation of IT systems.
  • Provide assistance to users in accessing and using IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide assistance to users in accessing and using IT systems.
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems.
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  • Provide support for the escalation and communication of status to agency management and internal customers.
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems.
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
  • Support the design of systems, mission architecture and associated hardware.


Responsibilities

In this role the employee will:

  • Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems
  • Manage IT system infrastructure and any processes related to these systems
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
  • Provide support for the escalation and communication of status to agency management and internal customers
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process
  • Configure and manage UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance


 Apply on company website