North Florida Regional Medical Center Job - 32225436 | CareerArc
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Company: North Florida Regional Medical Center
Location: Gainesville, FL
Career Level: Associate
Industries: Healthcare, Pharmaceutical, Biotech

Description

Description

SHIFT: No Weekends

SCHEDULE: Full-time

Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs and participate in our tuition reimbursement.

JOB SUMMARY  

 

The Consulting Technical Analyst (CTA) will be a resource to the technical personnel assigned to the division facilities and coordinates consistent support of technical services and implementation activity within the hospital. This individual also assists in organization of highly complex issues regarding technical services, assists in facility technical projects, assists in developing strategies for training and tools for Technical Services across the division, and participates in onboarding new technical staff.  The CTA champions standardization, utilization, optimization, and use of best practices in Technical Services. The CTA participates in facility-based project planning, strategic planning, and supplements on-site support to technical resources, as needed.


The CTA will understand and support a broad range of facility-based ITG equipment, define standards, and create supporting technical documentation. Advanced hands-on technical support is provided across a broad range of technical areas and this position will act as part of a mobile project team, as needed. Problems beyond the scope of ability or responsibility of the facility technical team are communicated in a timely manner to appropriate division-level support staff. The CTA will act in concert with Division departments and Facility ITG staff.  The CTA adheres to and supports HCA Healthcare ITG policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based IT equipment.

 

GENERAL RESPONSIBILITIES

 

  • Meets with facility-level ITG teams, as needed, to align strategy, services, and coordinate implementation activities

  • Builds and maintains relationships with business operations, ITG leaders, and vendors

  • Ensures that the design and use of technology adhere to established division and HCA Healthcare policies, procedures, and standards

  • Assists the director and manager in the development of the budget and develops project cost estimates for division and/or facilities

  • Creates an environment that encourages information sharing, team-based resolutions, cross-training, and process improvement within the area and across organizational boundaries

  • Drives standardization and documentation relating to Facility Technical Analyst roles.  Establishes role benchmarks.

  • Mentors and trains Facility Technical Analysts.  Acts as a knowledge resource to technical teams.

  • Leads a community of all Senior Tech Analysts (STA's) in the Division

  • Participates in facility-based ITG project planning, and execution, as needed

  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance

  • Logs and tracks incident SLAs; reviews incident and request tracking databases; comparative reporting; dashboard creation and monitoring

  • Collaboratively works with facility, division and corporate ITG personnel to ensure that division priorities an standards are achieved

  • Implements and supports the broadest range of facility-based ITG equipment, including but not limited to network equipment, servers, terminals, personal computers, printers, cabling, related software products 

  • Communicates and escalates incidents and requests beyond scope of ability to senior service resources

  • Investigates hardware problems and performs minor system hardware and communication connection repairs

  • Aids and trains users on proper use of division and/or facility technology

  • Adheres to and supports HCA Healthcare ITG standards, policies and procedures

  • Maintains and protects confidentiality with regard to all aspects of patient care and employee information

  • Managing and communicating a clear vision of project objectives and motivating team members

  • Understanding and communicating the definition of completion criteria (what constitutes ‘done')

  • Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”

  • Is available for critical event escalations in a support capacity.

  • Performs other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

•Proactively manages resources and priorities workload
•Demonstrated ability to multi-task; Possesses strong analytical skills
•Project management experience; Provides onsite technology support on projects
•Demonstrates broad knowledge of technology and solutions
•Demonstrated customer orientation; strength in analytical, math, and reasoning skills
•Effectively communicates verbally and in writing
•Demonstrated proficiency in MS Office applications
•Must be able to travel to remote facilities. (air/vehicle travel)
•Greenbelt Preferred

EDUCATION

Bachelor's degree in information systems or healthcare-related field is preferred

EXPERIENCE

Five years of broad technical experience required

CERTIFICATE/LICENSE

•Basic certification in Cisco equipment or Microsoft Products is highly desirable
•Valid state drivers license and proof of auto insurance, if applicable                                            

 

HCA Healthcare is a comprehensive healthcare network where 265,000 people across more than 1,800 care facilities are all committed to creating a positive impact every day. It's an organization that exists to give people healthier tomorrows. Our scale enables caregivers to deliver great outcomes for patients and gives colleague's unparalleled opportunities to learn and grow. Most importantly, as a part of HCA Healthcare we're connected to something bigger, which means more resources, more solutions and more possibilities for everyone who walks through our doors. What matters most to our diverse and talented colleagues is giving people the absolute best healthcare possible. Every day, we seek to raise the bar higher, not just for ourselves, but for healthcare everywhere.

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

   

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Qualifications

 

Notice

Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.


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