Opportunities for a Customer Service Representative! OfficeTeam has an opening for an articulate, highly-skilled Customer Service Representative in the growing IT Software industry. Are you always outgoing and sociable? This could be a great position for you. This role will be situated in a challenging and dynamic environment. If you're looking for a short-term temporary-to-full-time position in Irving, Texas, this Customer Service Representative opportunity could be for you! Responsibilities - Manage and place incoming telephone calls - Be a part of business development by by actively cross-selling and referring customers - Field and send written business correspondence - Provide accurate, friendly customer service in a timely fashion
- Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - 2+ years' experience of demonstrated performance in a goal-driven & customer-focused environment preferred - Supportive, positive attitude with a professional demeanour applied to all tasks - Strong proficiency in Excel and other Microsoft Program skills - Proven computer skills - Demonstrated talents in communicating and interacting with clients/customers, both internal and external - Excellent written, verbal and social communication skills - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement - Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Customer service and office administrative skills - Comprehensive knowledge of Outbound Sales If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!
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