O'Reilly Automotive Job - 43818357 | CareerArc
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Company: O'Reilly Automotive
Location: Mesa, AZ
Career Level: Mid-Senior Level
Industries: Retail, Wholesale, Apparel


Responsible for calling on assigned and new Professional Customer Accounts. Objectives are to work with assigned store managers and show consistent professional account sales growth through the sales of company products and professional program offerings. Projects proper O'Reilly image and follows policies and procedures to ensure their territory is operating as economically and efficiently as possible.


Essential Job Functions:

  • PROFESSIONAL CUSTOMERS - Maintain customer base and increase sales volume on assigned accounts. Average number of assigned accounts is based off market entitlement in TSM territory. Average 18 - 22 calls per day.
  • CURRENT AND NEW ACCOUNTS - Manage accounts as needed to best serve the professional customer and maintain up-to-date records for each account. Grow business by remaining competitive and maximizing the profit opportunity for that particular market. Pursue new, prospective accounts with the goal of two to five weekly (unassigned) cold calls.
  • PROFESSIONAL MARKETING PROGRAMS - Aggressively promote and provide applicable training (as required) on all company programs which build relationships between the store and their professional and potential customers: Mitchell1, FirstCall OnLine, CAR, Stocking Inventories, Consignments, Tool and Equipment, RWT Clinics, National Accounts, Niche Markets, Integrated Auto Parts, Paint, Body and Equipment, etc.
  • SCHEDULING - Ensure assigned accounts are designated with a set call schedule in the Sales Call Management Tool. Post current schedule at each assigned store location and discuss plans and action items with the store manager prior to calling on each days scheduled customer. The TSM Job is a full-time commission/base position that may require more than eight hours per day starting at 7:30 - 7:45 a.m. and returning to store no sooner than 4:30 p.m. to input call details through the Sales Call Management Tool. Overnight travel is required on an as needed basis.
  • CUSTOMER SERVICE - Provide, address and support any and all customer service issues which deter business growth and in accordance with company policy. Work with RFSM, DM and SM to build a team support system that maintains excellent customer service.
  • CREDIT AND COLLECTIONS - Work with credit and store managers to correct problems in collection efforts with Professional Customers, in accordance with company policies.
  • LABOR CLAIMS - Serve as a Liaison between stores and Professional Customers on labor claims and other sensitive issues, in accordance with company policies.
  • TEAM WEEKLY, NEWSLETTER AND TO DO ASSIGNMENTS - Ensure all information conveyed in weekly TeamNet communication systems or RFSM/TSM Conference Calls is utilized in the field to enhance business and field compliance for corporate directed requests.
  • COMMUNICATIONS - Prompt communication via the daily Sales Call Management Tool, e-mail, To Do Assignments, etc., is essential to efficient company operation.
  • LMS TRAINING - Responsible for completing all assigned and extra credit LMS to maximize field skills to support Professional Customer growth, remain compliant on company policies and procedures and minimize accidents and related expenses.
  • REPORTING - Responsible for reviewing or providing information for all related reports that support operation and function of the territory. Remain alert for competitive situations and keep management informed.
  • MEETINGS, CONFERENCE CALLS AND EVENTS - Mandatory attendance is required for all schedules calls and meetings as directed. Communication and instructions conveyed during these meetings are vital so field supervisors may address or research your questions whenever possible. Actively participate in trade shows and training classes as scheduled.
  •  APPEARANCE - TSMs are required to maintain a professional image as they represent the company in the field. Proper shirt attire is required through the Field Apparel Program and allowance system.
  • DRIVING REQUIREMENTS - The TSM position requires extensive driving on a daily basis, which requires a valid driver's license according to the Employment Driving Policy and Guidelines #113.


  • High school diploma or equivalent.
  • Working knowledge of auto repair, parts, equipment and systems.
  • Strong verbal communication skills.
  • Good written communication skills.
  • Positive interaction with people.
  • Must be organized and able to set priorities and manage time in territory.
  • TSM Development Program module.
  • Bilingual - Spanish is required.



All full time team members are eligible for a benefits package that is designed to offer convenience and security to our team members and their families. Programs, resources and benefit eligibility varies based on employment status, average hours worked, location and length of service. For detailed benefits info, please click here or type http://bit.ly/ORLYBenefits in your browser.

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