Paycom Job - 41732730 | CareerArc
  Search for More Jobs
Get alerts for jobs like this Get jobs like this tweeted to you
Company: Paycom
Location: Oklahoma City, OK
Career Level: Associate
Industries: Technology, Software, IT, Electronics

Description

Work directly with customers and users of our hardware and software, and be able to identify, diagnose, and resolve technical issues.

 

RESPONSIBILITIES

Technical Support:

  • Oversee the day to day support of hardware and software user issues.
  • Answer inbound technical support calls and emails
  • Act as the customers initial point of contact for technical issues.
  • Troubleshooting of LAN/WAN connectivity issues
  • Aids in the support of the Time and Attendance Application.
  • Provide accurate and timely logging of problems.
  • Escalate issues to senior analysts as appropriate.

Documentation:

  • Documents specific duties, activities, problems solved and issues resolved
  • Assists in the documentation of the network as it relates to Time and Attendance.
  • Provides and updates training documentation.

Miscellaneous:

  • Attends meetings and serves on committees, as requested
  • Regular attendance as required
  • Performs additional duties and assignments as requested

 

QUALIFICATIONS

Education/Certification:

  • High School graduate required.
  • Bachelor Degree Required

Experience Required:

  • 0 1 years of network administration..

Knowledge of:

  • Computer, network operations and maintenance
  • LAN/WANs
  • Microsoft Operating Systems

Skills and Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions
  • Excellent written and verbal communication skills
  • Interpret and apply laws, regulations and policies
  • Provide technical assistance for computer problems
  • Read and understand technical manuals
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings

 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The employee must be physically fit with the ability to stand on ladders for extended period of times. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus

 

WORK ENVIRONMENTAL CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

No hazardous or significantly unpleasant conditions. (Such as in a typical office).

The noise level in the work environment is usually moderate.



Qualifications

Education/Certification:

  • High School graduate required.
  • Bachelor Degree Required

Experience Required:

  • 0 1 years of network administration..

Knowledge of:

  • Computer, network operations and maintenance
  • LAN/WANs
  • Microsoft Operating Systems

Skills and Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions
  • Excellent written and verbal communication skills
  • Interpret and apply laws, regulations and policies
  • Provide technical assistance for computer problems
  • Read and understand technical manuals
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.


 Apply on company website