We Are Hiring:
Team Lead, Access Operations
Begin your story with ProHealth Care. Enjoy our video series featuring our own employees sharing why they choose ProHealth Care and what they enjoy about working here.
Schedule Details: Exempt
For more than a century, ProHealth Care has been the health care leader in Waukesha County and surrounding areas – providing outstanding care across a full spectrum of services. We strive to continuously improve our community's health and well-being by combining skill, compassion and innovation. All members of our team – whether clinical or non-clinical – have a direct impact on the delivering on our brand promise “The Way You Should Be Treated”. Employees in our corporate departments are a vital part of our overall success and in turn indirectly help us provide exceptional patient care.What You Will Do:
Demonstrates a high level of performance in the Contact Center employee role and effectively establish, prioritize and balance the various duties of both the lead and employee roles. Provide first level support to the Contact Center Staff.
A technical professional who assists with the development and tracking of department metrics and will provide reports and updates on Call Center activities. Responsible for the monitoring of daily operational functions of the Contact Center Department and will have daily interaction with patients and customers of ProHealth Care and must have demonstrated excellent customer service skills.
What you will need:
- High school diploma or equivalent.
- At least 2 years of related call center and/or healthcare experience.
- Previous leadership experience preferred.
Learn more at ProHealthCare.org/Careers.
ProHealth Care is an equal opportunity employer and is committed to an inclusive work environment and values the perspectives of our people. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Apply on company website