Genesis HealthCare is one of the nation's leading providers of healthcare services from short-term to long-term care and a wide variety of living options and professional clinical services. We are changing how care is delivered by bringing together people like you -- passionate, highly skilled and motivated to make a difference.
Join Genesis as a Guest Services Specialist at one of our PowerBack Rehabilitation centers. PowerBack Rehabilitation centers meet the needs of post-acute patients by providing skilled nursing, medical and rehabilitation therapy, and highly personalized care plans designed to get patients home sooner. As our Guest Services Specialist, your primary goal is to ensure that all patients/residents (customers) have a positive experience while in our stay, receiving the highest quality of service in a caring and compassionate atmosphere that recognizes the individuals' needs and rights.
Promote Guest Services involvement based on the needs and interests of the patient/resident, preferences and life history
Provide input into the design of events, offerings and activities and assist in the planning of Guest Services opportunities.
Plan and organize daily tasks and schedules.
Facilitate group and individual activities for customers of various cognitive and physical abilities in all component areas, e.g., physical, cognitive, social, spiritual, creative, wellness, sensory, community, and service.
Participate in the formulation and follow through of the patient/resident care plan.
We offer various career paths for our employees as well as on-going education and training to help them achieve their goals.
Founded in 1985, Genesis remains a strong, financially stable company constantly reexamining strategies to ensure continued industry longevity.
We are committed to YOU! We focus on improving the quality of care through creativity and innovation, honesty and integrity in all we do.
We Care Deeply about YOU! Guided by our Core Values, Code of Conduct and Ethics program, we foster a family-like work environment with a culture of compassion.
High school diploma or equivalent is required Must have experience in Customer Service/Hospitality
Position Type: Full Time
Req ID: 349642
Center Name: PowerBack Rehabilitation, Exton
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