Inspire health. Serve with compassion. Be the difference.
Job SummaryTo act as a patient greeter/liaison for all patients and family members upon entry into the patient care environment. Assists and supports radiologists and physicians with patient flow, communication and report management as needed. Assists in the requests for patient transports and/or personally transports patients as needed. Adheres to standards for proper distribution of patient information to meet compliance and regulatory requirements. All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference.
Prioritizes all patients' orders in order of time received and/or severity of diagnosis. Ensures that all patients are consistently informed regarding their wait times throughout their visit to ensure a positive patient experience.40%
Knowledgeable in all Scheduling, Admissions and Radiology information functions. Accurately schedules patients for Imaging exams.20%
Ensures accuracy of physician orders and account information prior to patient check-in. Performs order entry with scanning of support documents, as needed.5%
Knowledgeable in all aspects of image storage, retrieval and printing. Provides images and reports to healthcare provider and/or patient as requested. Knowledgeable of offsite storage and retrieval.5%
Manages outside images to include importing outside images into PACS system.5%
Researches, retrieves and prepares images and reports for physician conferences to include but not limited to Breast Conference, Tumour Board and quality assurance projects, as needed.5%
Ensures proper communication and connection from physician to physician after hours and on weekends. Calls in technologist and nursing staff as appropriate when requested by the physician. 5%
Coordinates team member schedule/coverage as needed.5%
Stays abreast of organizational, affiliate and departmental changes/updates by checking email on each shift.5%
Performs other duties as assigned.5%
High School Diploma or equivalent preferred
No previous experience required. Previous support experience preferred
Required Knowledge, Skills, Abilities
Excellent Customer Service Skills
Basic computer skills
Knowledge of office equipment (fax/copier)
Work ShiftDay (United States of America)
Facility1520 Baptist Hospital
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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