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Job SummaryThis job is responsible for working patient account issues, including making arrangements to resolve past due balances as well as initiating refunds for accounts. Communicates with internal and external persons in order to make a determination on the resolution of the account. Serves as a representative of PH by interacting with external vendors and agencies. All employees are expected to be knowledgeable and compliant with Prisma Health's values of compassion, dignity, excellence, integrity and teamwork.
Initiates conversation as well as responds to inquiries on accounts, communicating with debtors both orally and in writing for the successful resolution of balances owed.
Reviews all delinquent accounts and determines the action needed to resolve them. This may include preparing the account for small claims court, collection agency, probate court, etc.
Provides detailed documentation for all actions taken on accounts.
Prepared and maintains daily and monthly reports.
Identifies accounts with credit balances and processes refunds accordingly.
Prepares accounts for State Treasury Unclaimed Property.
Effectively utilizes time and resources in order to meet performance goals.
Clearly communicates any billing related issues to management.
Maintains current knowledge of government regulatory, departmental and organizational policies.
All other duties as assigned.
This is a non-management job that report to a supervisor, manager, director or executive.
Education - High School diploma or equivalent
Experience - 3 years professional billing including patient accounts and collections. Must have experience in Customer Service. Previous experience with bankruptcy and estate billing preferred. Experience with current Practice Management System preferred.
In Lieu Of The Minimum Requirements Listed Above
Other Required Skills and Experience
Must be computer literate, dependable, and self-motivating. Ability to work independently with problem solving capabilities. Extensive working knowledge of standard billing regulations. Ability to read and comprehend insurance remits. Ability to communicate well (both verbally and in writing) with others.
Work ShiftDay (United States of America)
Location2 Medical Park Rd Richland
Facility3001 Medical Group Administration
Department34101000 Orthopedics Support Team-Practice Operations
Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.
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