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Job SummaryUnder the direction of a Registered Nurse, provides excellent customer service while providing clerical and administrative services; monitoring, ordering, and stocking supplies; and maintaining a safe work environment for patients, visitors, and staff. Establishes and maintains excellent rapport with Registered Nurses, physicians, and with unit and hospital staff. Establishes and maintains excellent rapport and public relations with patients, families, and visitors.
- Customer Service: Performs effective customer service skills, to include, but not limited to, responding to patients, family and staff with kindness, courtesy, professionalism and efficiency; walking visitors to their destination, answering phones/intercoms in a friendly manner. Participates in patient care rounding in collaboration with unit staff to include daily introductions to patient/families with the use of AIDET.
- Unit Operations: Manages ordering, stocking, and inventory of equipment and supplies in collaboration with nurse manager. Unit operation responsibilities include but not limited to: daily monitoring of supplies, ordering office supplies, ordering special supplies, monitoring PAR levels of supplies, and maintaining/organizing unit supply rooms.
- Administrative /Clerical Support: Performs general reception and clerical duties at the nurse's station, including responding to patient calls via intercom or in person. Provides administrative and clerical support as needed for unit but not limited to: data entry, meeting minutes, maintaining bulletin boards, and organizing downtime forms.
- Unit Safety/Environmental Rounds: Coordinates the maintenance of a safe, clean, and functional physical environment in accordance with regulatory standards.
This is a non-management job that will report to a supervisor, manager, director, or executive.
Job-related coursework beyond high school: Unit Secretary training program or unit-based on-the-job training
In Lieu Of The Above Minimum Requirements
In lieu of Unit Secretary secretary training, will accept 6 months experience in a healthcare related field or as an Administrative Assistant.
Other Required Skills and Experience
Work ShiftVariable (United States of America)
LocationGreer Medical Campus
Facility1004 Greer Memorial Hospital
Department10046410 ICU Intermediate
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