ProLogistix Job - 39194182 | CareerArc
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Company: ProLogistix
Location: CA
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board

Description

We are hiring a Logistics Customer Service Representative

Job Duties 

Process customer orders, plan & optimize shipments into loads, tender freight to third-party carriers

Update Transportation Management System with current shipment information.

Provide detailed instruction to various customers & associates from other shifts by phone and e-mail

Provide visibility to management and the customer by tracking, process over-sight, auditing, researching and troubleshooting operational issues or functions.Assist in the recruitment efforts of company drivers and owner operators

Make freight delivery appointments, as required

Make sure all paperwork is handled timely and correctly;

Track and trace shipments to ensure on-time delivery or arrange pickup.

Perform administrative functions necessary in the daily operations.

Work with loading facilities, carrier and customer to resolve shipment issues.



Requirements

Job Requirements

Excellent phone etiquette and communication skills (verbal and written)

Social Skills, good interpersonal/team player attributes. Ability to work with minimal supervision.

Self-motivated with a strong work ethic, attention to detail and strong follow through.

Work well in a fast paced environment while under pressure, able to multi-task and stay organized.

Computer skills, TMS software (Internet tender process), OS&D system, (Microsoft Excel, Word, Outlook). 

Proven ability to use basic mathematical skills.

Available to work occasional to frequent overtime.

Dedicated, proactive customer service approach to this position is a must.

College degree and industry experience are preferred.

 


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