Qualtrics Job - 39362695 | CareerArc
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Company: Qualtrics
Location: Provo, UT
Career Level: Mid-Senior Level
Industries: Technology, Software, IT, Electronics

Description

The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can't imagine living without.


Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.


We believe every interaction is an opportunity. Are we yours?

The Challenge

As Qualtrics continues rapid growth, so has the demand for services that complement our software. Our Experience Management services business has reached a level of scale and complexity where we are seeking a strategic leader to manage and continually innovate our services offerings. We are the world's preeminent experience company, and customers expect us to offer a remarkably great services experience.

Expectations for Success

As a product manager for Qualtrics services, your goal will be to continually evolve our services offerings to stay ahead of our customers' ever-changing needs. To do this, you will need to intimately understand the market, our capabilities, and our strategic roadmap. You will need to have a “CEO mindset” as you set the vision and drive the offering life cycle across innovation, development, pricing, launch planning, and optimization. You will partner closely with cross-functional sales, marketing, delivery, software product, and ecosystem teams to ensure every aspect of the service and our positioning is addressed. This role will initially cover services associated with our Customer Experience, Employee Experience, and ongoing success offerings, with expanding responsibilities over time.  

Qualifications & Requirements
  • Basic
    • 5+ years of work experience at a top-tier services firm, or in the services business of a leading enterprise SaaS company
    • Strong analytical & problem-solving abilities with ability to synthesize complex information and identify innovative solutions
    • Experience leading senior cross-functional teams and influencing outcomes without direct authority
    • Understanding of interplay and complementary nature of enterprise software and services businesses
    • Customer-obsessed
    • BA / BS degree, MBA preferred
  • Preferred
    • 2+ years experience managing services offerings or performing in an account management/commercial role
    • 2+ years experience in Customer Experience or Employee Experience management services
What differentiates us from other companies:
  • Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
  • Qualtrics Experience Program - $1,500 for an experience of your choosing (eligible after a year)
  • We take pride in our office's design aiming at fostering creativity from our rooftop views to an open and collaborative work space.
  • 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
  • On top of standard benefits package (medical - employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our office
  • To learn more about what we value read about it directly from our employees Qualtrics Life stories
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